Hospital Unit Service Coordinator III

Job summary:

The Unit Service Coordinator (USC), under direction of the Patient Care Unit Manger or Charge Nurse, functions as the focal communications source for clear and concise information to the members of the OR/PAR staff, medical staff, and other hospital departments and performs administrative functions directed toward positive patient care outcomes.

All patient care team members are responsible to meet patient needs, demonstrate willingness to learn new skills, and foster a harmonious work environment in which high quality patient care and customer service is consistently provided. Team members promote a cooperative working relationship with each other, physicians, other disciplines and the public by facilitating and enhancing communication, displaying honesty and respect, displaying sensitivity to cultural differences, and expressing and accepting feedback in a professional manner.

DUTIES & ESSENTIAL JOB FUNCTIONS

JOB RESPONSIBILITIES FOR PERIOD OF EVALUATION

1. Communication

1. Follows House and telephone standards as established by the Medical Center.

1. Prioritizes and responds effectively to requests that occur simultaneously.

1. Initiates appropriate procedures for all emergencies.

1. Conducts oneself in a calm, controlled, and professional manner.

1. Receives and relays messages from patients, families and staff to the appropriate personnel in a timely manner.

1. Gives current, accurate and complete report to oncoming Unit Service Coordinator/Charge Nurse.

1. Maintains unit-based flow board of patient bed assignments, transfers, discharges, and off-unit procedures.

1. Notifies appropriate nurse and physician when patient arrives on the unit.

1. Contacts physician and other appropriate staff when required.

1. Updates bulletin boards and other communication sources on assigned unit.

1. Communicates physicians' orders to nursing staff in a timely manner, and disseminates patient information.

1. Administrative Functions

1. Maintains adequate quantity of administrative forms and supplies at nursing station.

1. Operates nursing unit equipment (e.g., computer, fax machine, imprinter device, intercom system).

1. Reports and keeps track of malfunctioning equipment.

1. Labels, assembles, and maintains all patient charts in functional order, to include filing reports of procedures, studies, tests, etc., and chart thinning as necessary. Keep charts in proper location.

1. Dismantles patient chart and prepares for delivery to Medical Records in a timely manner. Ensures completion of medical record.

1. Accurately transcribes routine and STAT physicians' orders.

1. Completes all forms and requisitions related to charges/billing.

1. Consults with a nurse or physician when written orders are unclear.

1. Schedules procedures, tests and x-rays utilizing knowledge of the procedure and specific departments' functions to avoid conflict and disruption in scheduling.

1. Receives and records patient information and admitting orders from physician's office or clinic for same day admissions.

1. Ensures that patients' valuables are secured according to established procedures.

1. Completes bed control functions per departmental policy in a timely manner including data entry of admissions, discharges, bed or unit transfers, and/or changes in attending or services.

1. Copies necessary elements of chart for patient discharge or transfer to another facility or department.

1. Utilizes Medical Center automated systems to access and maintain patient information.

1. Orders patient medications, equipment, and supplies as requested.

1. Other Duties and Responsibilities

1. Orients new Unit Service Coordinators, students and staff as appropriate. (III level only)

1. Follows all unit, department, Medical Center, and University policies, procedures and work rules.

1. Maintains confidentiality in matters related to patients and/or staff.

1. Adheres to all applicable Medical Center and unit-specific infection control, health and safety policies and procedures, including annual safety training.

1. Supports the mission, philosophy, and goals of the Medical Center.

1. Supports the development of unit/team goals and actively participates in unit staff meetings, inservices, and educational programs as required.

1. Contributes to and actively participates in the quality assurance and quality improvement process, per JCAHO and/or other regulatory agencies.

1. Maintains a clean, safe and functional work environment.

1. Performs other duties as assigned.

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LIVING PRIDE STANDARDS

Service Excellence

• Demonstrates service excellence by following the Everyday PRIDE Guide with the UCSF Medical Center standards and expectations for communication and behavior. These standards and expectations convey specific behavior associated with the Medical Center's values: Professionalism, Respect, Integrity, Diversity and Excellence, and provide guidance on how we communicate with patients, visitors, faculty, staff, and students, virtually everyone, every day and with every encounter. These standards include, but are not limited to: personal appearance, acknowledging and greeting all patients and families, introductions using AIDET, managing up, service recovery, managing delays and expectations, phone standards, electronic communication, team work, cultural sensitivity and competency.

• Uses effective communication skills with patients and staff; demonstrates proper telephone techniques and etiquette; acts as an escort to any patient or family member needing directions; shows sensitivity to differences of culture; demonstrates a positive and supportive manner in which patients / families/ colleagues perceive interactions as positive and supportive. Exhibits team work skills to positively acknowledge and recognize other colleagues, and uses personal experiences to model and teach Living PRIDE standards.

• Exhibits tact and professionalism in difficult situations according to PRIDE Values and Practices

• Demonstrates an understanding of and adheres to privacy, confidentiality, and security policies and procedures related to Protected Health Information (PHI) or other sensitive and personal information.

• Demonstrates an understanding of and adheres to safety and infection control policies and procedures.

• Assumes accountability for improving quality metrics associated with department/unit and meeting organizational/departmental targets.

Work Environment

• Keeps working areas neat, orderly and clutter-free, including the hallways. Adheres to cleaning processes and puts things back where they belong. Removes and reports broken equipment and furniture.

• Picks up and disposes of any litter found throughout entire facility.

• Posts flyers and posters in designated areas only; does not post on walls, doors or windows.

• Knows where the Environment of Care Manual is kept in department; corrects or reports unsafe conditions to the appropriate departments.

• Protects the physical environment and equipment from damage and theft.

OTHER FUNCTIONS AND RESPONSIBILITIES

Duties listed in this section are not essential or intrinsic to the job but are performed at times.

Included in this section should be a general statement such as. "Perform other duties as assigned."

This phrase allows the supervisor to assign sporadic or one-time tasks as needed.

Please list:

• Performs other duties as assigned.

POPULATIONS SERVED

Employees who routinely provide direct patient care require a statement concerning Populations Served Competencies. Typically, a statement such as "Demonstrated ability to provide appropriate care based on the needs of a specific individual, including the patient's age." is sufficient. Select from the following patient age categories.

Infant

Child

Adolescent

Adult

Geriatric

MEDICATION ACCESS AND STORAGE

The "Medication and Auxiliary Staff Competency" must be successfully completed for Level I, Level II or Level III staff PRIOR to performing duties requiring medication access (including access, transport, and/or stocking activities OR access to medication storage areas for cleaning).

LEVEL 1: Access Med Storage Areas for Cleaning

LEVEL 2: Access & Transport

LEVEL 3: Access, Transport & Stocking

Environmental Service Personnel

Drivers

Anesthesia Technicians

Patient Support Assistants (PSAs)

Hospital Assistants (depending on specific duties; ask HR if unsure)

Hospital Unit Service Coordinators

Material Services Personnel

Volunteers

Medical Assistants

Nuclear Medicine Technologists

Ophthalmology Technician

Patient Care Assistants (PCAs)

Pharmacy Storekeepers

Radiology Technologists (all modalities, Ultrasound, Mammo, etc.)

Instructions: After employee successfully completes the level-appropriate competency, please check the corresponding box below. Obtain the employee's and manager's signatures to attest that the competency was completed and send the signed job description to HR for the employee's personnel file.

_____ Level 1 As a part of his/her daily activities, employees may have access to medication storage areas for cleaning only. These activities must be in compliance with the Medications and Auxiliary Staff competency for Level 1.

_____ Level 2: As part of his/her daily activities, employee may access and transport medications. These activities must be in compliance with the Medications and Auxiliary Staff competency for Level 2

_____ Level 3: As part of his/her daily activities, employee may access, transport and stock medications. These activities must be in compliance with the Medications and Auxiliary Staff competency for Level 3.

qualifications/licensure/certifications:

Required Skills (II & III level)

1. Ability to work in a busy, team-oriented environment.

2. Excellent interpersonal/communication skills to effectively interact with a diverse professional and patient population.

3. Willingness to be taught/learn new skills.

4. Ability to understand and communication effectively in English both orally and in writing.

5. Ability to perform basic arithmetic computations (addition, subtraction, multiplication, division).

6. Ability to prioritize and coordinate multiple tasks.

7. Demonstrated customer service skills/experience.

8. Ability to satisfactorily perform job duties as defined in the job description.

9. Basic computer skills.

Required Skills (III level only)

1. Experience in a health care setting.

2. Previous database/data entry experience.

3. Medical terminology.

preferred:

Preferred Skills (II & III level)

1. Ability to use office equipment.

Preferred Skills (II level only)

1. Experience in a health care setting.

2. Medical terminology.

Preferred Skills (III level only)

1. Unit clerk experience.

About UCSF

The University of California, San Francisco (UCSF) is a leading university dedicated to promoting health worldwide through advanced biomedical research, graduate-level education in the life sciences and health professions, and excellence in patient care. It is the only campus in the 10-campus UC system dedicated exclusively to the health sciences. We bring together the world's leading experts in nearly every area of health. We are home to five Nobel laureates who have advanced the understanding of cancer, neurodegenerative diseases, aging and stem cells.

Pride Values

UCSF is a diverse community made of people with many skills and talents. We seek candidates whose work experience or community service has prepared them to contribute to our commitment to professionalism, respect, integrity, diversity and excellence - also known as our PRIDE values.

In addition to our PRIDE values, UCSF is committed to equity - both in how we deliver care as well as our workforce. We are committed to building a broadly diverse community, nurturing a culture that is welcoming and supportive, and engaging diverse ideas for the provision of culturally competent education, discovery, and patient care. Additional information about UCSF is available here.

Join us to find a rewarding career contributing to improving healthcare worldwide.

Equal Employment Opportunity

The University of California is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected status under state or federal law.

Salary Information

The final salary and offer components are subject to additional approvals based on UC policy.

Your placement within the salary range is dependent on a number of factors including your work experience and internal equity within this position classification at UCSF. For positions that are represented by a labor union, placement within the salary range will be guided by the rules in the collective bargaining agreement.

To learn more about the benefits of working at UCSF, including total compensation, please visit:

qualifications/licensure/certifications:

Required Skills (II & III level)

1. Ability to work in a busy, team-oriented environment.

2. Excellent interpersonal/communication skills to effectively interact with a diverse professional and patient population.

3. Willingness to be taught/learn new skills.

4. Ability to understand and communication effectively in English both orally and in writing.

5. Ability to perform basic arithmetic computations (addition, subtraction, multiplication, division).

6. Ability to prioritize and coordinate multiple tasks.

7. Demonstrated customer service skills/experience.

8. Ability to satisfactorily perform job duties as defined in the job description.

9. Basic computer skills.

Required Skills (III level only)

1. Experience in a health care setting.

2. Previous database/data entry experience.

3. Medical terminology.

preferred:

Preferred Skills (II & III level)

1. Ability to use office equipment.

Preferred Skills (II level only)

1. Experience in a health care setting.

2. Medical terminology.

Preferred Skills (III level only)

1. Unit clerk experience.