Director of Operations - Evening

DESCRIPTION

The role of Director of Operations, PM role is one that embodies character, chemistry, competency, capacity, and the entrepreneurial spirit. The Director of Operations is a forward-thinking partner providing visionary leadership to ensure the overall effort of the director, shift leaders, team leaders, and team members achieve business goals. They must have integrity, a deep desire to do what is right versus "being right" to build a strong and healthy organization. The leader must maintain chemistry with the team where they create a fun and caring environment for talent to be nurtured. This senior-level role would be responsible for cultivating harmony and a thriving culture among the team.

Additionally, the Director of Operations would primarily partner with the Operator to own, to grow, and to take the business to the next level through: excellent operations, a "REMARK"able Drive Thru experience, a thriving catering business, and development of senior leadership through consistent development meetings and one-on-one sessions. A Director must always be growing themselves through leadership material as well as developing others around them. Directors must always be professional, positive, growth-minded, and poised. They must always be a humble servant leader, willing to share success, receive and give feedback.

The Director of Operations is responsible for:

• Overseeing the Best-in Class Hospitality to guests

• Overseeing Front of House shifts and teams of 14-18 team members

• Directing the daily operations of a quick-service restaurant

• Ensuring that food safety and quality assurance standards are met

• Enforce team member handbook policies

• Handles and documents all Team Member coaching(s), disputes, and corrections with grace and clear communication.

• Passion for serving and helping others

• Finds opportunities to be generous with our guests and our team

• Leading and overseeing the coordination of all aspects of PM operations

• Maintains shift productivity and labor goals, including break compliance

• Ensures adherence to all safety and security procedures

• Cash management and flow during day part

• Excellence in daily operations of a high-volume, fast-paced restaurant

• Respectful and immediate response to guest needs

• Take and assemble catering orders

• Ensure stewardship of all resources, even the smallest things: paper goods, towels, etc.

REQUIREMENTS

In our kitchens, we focus on fresh and simple ingredients. And we always have. Since the beginning, we've served chicken that is whole breast meat, with no added fillers or hormones, and we bread it by hand in our restaurants. Produce is delivered fresh to our kitchens several times a week. Salads are chopped and prepared fresh throughout the day. Whole lemons are freshly squeezed in our restaurants and combined with pure cane sugar and water (yep, that's all) to make Chick-fil-A Lemonade®. It may not be the easy way, but it's the only way we know.