Unit Secretary

Description


This position is primarily responsible for performing reception and clerical duties for a specific patient care unit and for functioning as the focal communication source for the nursing station.


Required:
-BLS


Preferred:
-High School Diploma or Equivalent
-Knowledge of computer skills.
-Vocational training as a unit secretary, knowledge of medical terminology and hospital experience.

Employee Exceptions

• Address patients, visitors, families, and co-workers in a pleasant and respectful manner; display courtesy at all times.
• Responds quickly & appropriately to inquiries and requests.
• Assist co-workers without being asked.
• Maintain confidentiality of all patient-hospital or physician related information. Refrain from gossip and speak in low tones in all appropriate areas.
• Demonstrate a pleasing disposition and sensitivity to visitors, families, and co-worker needs.
• Below the accepted standard for unscheduled absences.
• Assume the responsibilities form maintaining health interpersonal relationships with all those working or being cared for in the hospital
• Demonstrate a commitment to providing the highest and most reliable quality service available on a daily basis.
• Strive for positive change in work area. Cooperates with team members in a constructive and supportive manner.
• Demonstrates ethical conduct and practices.
• Uses work time productively; limits personal phone calls, written communication, visitors, etc. to break and meal times
• Routinely maintains a safe & clean work area.
• Demonstrates flexibility in working hours, shift schedules, and assignments in order to meet staffing requirements
• Follows established procedure for schedule changes, special time and vacation requests, and return to work slips
• Organizes workload and assists as needed

0 %

Duties and Responsibilities Reception Duties

• Notifies appropriate unit personnel of an admission, transfer or post-op patient.
• Greets all persons coming to nursing station, answer inquires, directs and assists, takes messages, assists with flowers, gifts and mail.
• Directs patient/visitor complaint/concerns to appropriate persons
• Maintains confidentiality and release of information only to authorized persons
• Explains and interprets policies and procedure when appropriate.
• Facilitates flow of communication in a courteous, pleasant manner.
• Cooperates with other personnel.
• Receives/delivers phone messages.
• Communicates patient information to patient's nurse in a timely manner.
• Consults/keeps Clinical Quality Coordinator and/or charge nurse informed of activities, needs, and/or problems of unit.
• Informs oncoming unit secretary of problems/tasks via written or verbal report.

0 %

Clerical

• Organizes and maintains patient records
• Assembles and prepares appropriate chart forms,
• Monitors and maintains inventory cost effectively and in a manner that is readily available for staff usage
• Transcribes all physician orders in systemic fashion.
• Enters orders and messages into computer hospital information system
• Documents order numbers from Affinity to physician's order sheet; signs off all orders
• Coordinates patient transfer orders with ancillary services receiving unit and assures that all patient records, forms, and name stickers accompany patient to receiving unit.
• At the beginning and end of shift reviews charts for any missed orders.
• Enters pertinent information as required.
• Prepares requisition for consultation and documents as required.
• Enters into Affinity orders for specimen collection
• Generates specimen collection for specimens to be collected
• Sends specimens to laboratory

0 %

Personal Accountability

• Transports/runs errands for unit.
• Participates in quality improvement, safety, and infection control issues.
• Participates in orientation of new personnel.
• Complies with schedules; is punctual.
• Participates on committees and taskforces.
• Attends all staff meetings and/or reads all staff meeting minutes.
• Maintains a professional standard of grooming and dress.
• Willingly floats to other units based on patient census & availability as requested by CQC/Supervisor

0 %

Miscellaneous Clerical Duties

• Communicates admission, discharge, transfer, and deaths to appropriate departments and completes death notification form.
• At time of discharge schedules follow-up appointments and post discharge ancillary services.
• Notifies appropriate department of patient disposition through computer or phone.
• Breaks down patient in universal chart order and places in appropriate medical record box.
• Maintains patient census record.
• Enters procedure charge in computer information system in those areas responsible for charge posting.
• Assures proper labeling and ID of medication drawer, nurse servers, allergies and Hollister tags.
• Updates patient data in computer system.
• Orders supplies for nursing unit as directed (Evening Unit Secretary)
• Maintains unit information ion written board (Night Unit Secretary)
• On nursing unit maintains Unit Activity Record
• Maintains unit record logs.
• In the event of extended computer downtime proceeds with normal operations.
• Responsible for accurate census/patient classification at the beginning and ending of each shift.
• Responsible for accurate entries of admissions, discharge, and transfers on unit shift report; delivers to Nursing Service in a timely manner.
• Monitors pneumatic tube system used according to policy and procedures.

Nashville General Hospital is an Equal Opportunity Employer/Disability/Veteran.

We are an E-Verify employer.


For more information, please click on the following links:
E-Verify Participation Poster: English Spanish
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