Assistant Transportation Manager

WHO WE ARE We are the Metropolitan Council, the regional government for the seven-county Twin Cities metropolitan area. We plan 30 years ahead for the future of the metropolitan area and provide regional transportation, wastewater, and housing services. More information about us on our website. We are committed to supporting a diverse workforce that reflects the communities we serve. Metro Transit is one of the country's largest transit systems, employs more than 3,000 people, and provides more than 80 million rides a year through an integrated network of buses, light rail and commuter trains, as well as resources for those who carpool, vanpool, walk or bike in the Twin Cities. How your work would contribute to our organization and the Twin Cities region: The Assistant Transportation Manager assists in planning, supervising, and managing daily activities and overall performance of bus operators and dispatching staff within one of Metro Transit's bus garages. The position is responsible for ensuring timely and safe delivery of bus transit services within the region. This posting will establish an eight-month eligibility list for current and future openings. What you would do in this job Supervises the daily operations of the garage including coordinating work assignments, communicating with the maintenance department on vehicle availability, monitoring absences, and managing daily schedules. Supervises, counsels, and monitors the performance and attendance of Bus Operators, Dispatchers, and Garage Instructors; participates in establishing rules, standards, guidelines, and policies governing quality and quantity of work. Recruits, selects, coaches, counsels, and provides support to improve performance in the progressive discipline of employees. Ensures Bus Operators adhere to all current company policies, procedures, and rules including safety, customer service, attendance, uniform code, and employee conduct; documents non-compliance with company policies and procedures; and administers appropriate corrective action. Administers and keeps proper documentation for all required regulations, policies, and procedures including disability management, drug and alcohol, family and medical leave, and worker's compensation. Reviews, audits, and closes the daily and weekly schedules for payroll processing. Represents the interests of the Transportation division at disciplinary hearings and grievances; research matters related to counseling and disciplinary matters; and prepares documents in support of legal proceedings. Responds to complaints by customers and the public; investigates through interviews with Bus Operators and other relevant parties; and implements discipline procedures for Bus Operators where warranted. Assists in planning department goals and objectives. Acts for the manager in his or her absence. Performs other related duties. What education and experience are required for this job (minimum qualifications) Any of the following combinations of increasingly responsible experience in bus operations, rail operations, public safety, or related field (business operation, management, leadership) including one (1) year of verifiable lead/supervisory experience* and completed education in transportation, administration, management, public safety, or a related field: High school diploma/GED with eight (8) years of experience, one (1) year must be of verifiable lead/supervisory experience. Associate's degree with six (6) years of experience, one (1) year must be of verifiable lead/supervisory experience. Bachelor's degree or higher with four (4) years of experience, one (1) year must be of verifiable lead/supervisory experience. * Accepted lead/supervisory experience would include jobs that oversee or direct work assignment and completion, train/coach, and make recommendations on work unit improvements, services, and/or staff training/development needs. Metropolitan Council Employees Only: Training Programs * Metropolitan Council Employees Only. Successful completion of any one of the following four Metropolitan Council Leadership/Supervisory training programs will substitute for lead/supervisory experience. You must attach your certificate(s) as proof of completion of the program to your application. Only completion of one of the four programs listed below will substitute credit (6 months or 1 year) for lead/supervisory experience. Metro Transit Leadership Academy – 1 year Project Management Development Program-12-month session – 1 year Project Management Development Program-6-month session – 6 months Four Learning Institute Certificates - You must obtain all four certificates listed below to receive credit for 6 months supervisory experience (6 months) Leading Self-Personal Effectiveness Certificate Leading Self-Communication Certificate Leading Self-Business Skills Certificate Leading Others-Preparing for Supervisor Certificate License Requirement Valid driver's license and a good driving record. What additional skills and experience would be helpful in this job (desired qualifications) Experience with computer programs (such as Microsoft Word, Microsoft Excel, HASTUS, iDash and the internet) Experience participating in teams and collaborating with multiple garages and departments. Experience and/or knowledge of union contract administration. Experience and/or knowledge of management practices, principles of supervision, and/or performance management (coaching, counseling, staff development, performance improvement, or discipline). Experience promoting an equitable, positive, and respectful work environment that values diversity among all employees. Experience and skilled in writing routine reports and correspondence. Experience resolving conflicts and ability to facilitate an effective outcome between individuals and/or groups. What are the knowledge, skills and abilities of the job Knowledge of management practices, principles of supervision, and performance management (coaching, counseling, staff development, performance improvement, discipline). Knowledge of federal, state, and local laws and regulations relating to bus transportation. Demonstrated ability to work independently and well with a team. Demonstrated understanding of union contract administration. Skilled in organizing and time management. Skilled at problem solving and decision making. Basic skill in Microsoft Word, Excel, e-mail, and other Windows based environments. Ability to enforce established policies and procedures. Ability to exercise good judgment and creativity in making decisions and recommendations. Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or clients. Ability to establish and maintain effective working relationships with those contacted in the course of work including customers, service providers, and coworkers. Ability to promote an equitable, positive, and respectful work environment that values cultural diversity among all employees. What you can expect from us: We offer the opportunity to make a difference and positively influence the Twin Cities metropolitan area. We encourage our employees to develop their skills through on-site training and tuition reimbursement. We provide a competitive salary, excellent benefits and a good work/life balance. More about why you should join us! Additional information Union/Grade : Transit Managers and Supervisor Association (TMSA) / Grade H FLSA Status : Exempt Safety Sensitive : Yes, Subject to random Non-DOT drug tests What your work environment would be: Position works in an office environment. Able to work non-standard hours and may be required to change scheduled days off and assignments on short notice. Some travel to other facilities is required. Up to one third of the time, this position works near moving parts or equipment and is exposed to fumes or airborne particles, outdoor weather conditions, and moderate noise. What steps the recruitment process involves: We review your minimum and desired qualifications. We rate your education, training and experience. We conduct a structured panel interview. We conduct a selection interview. Once you have successfully completed the steps above, then: If you are new to the Metropolitan Council , you must pass a drug test, and a background check which verifies education, employment, and criminal history. If you have a criminal conviction, you do not automatically fail. The Metropolitan Council considers felony, gross misdemeanor, and misdemeanor convictions on a case-by-case basis, based on whether they are related to the position and whether the candidate has demonstrated adequate rehabilitation. A driving record and/or physical may be conducted if applicable to the position. If you are already an employee of the Metropolitan Council , you must pass a drug test (if moving from a non-safety sensitive position to a safety sensitive position), and a background check which verifies education and employment if not previously verified. A driving record and/or physical may be conducted if applicable to the position. If the position you're applying for is safety-sensitive, is a supervisory or management position, is in the Finance, Information Services, Audit, or Human Resources departments, or has access to financial records, files/databases, cash, vouchers or transit fare cards, you must pass a pass a criminal background check. If you have a criminal conviction, you do not automatically fail. The Metropolitan Council considers felony, gross misdemeanor, and misdemeanor convictions on a case-by-case basis, based on whether they are related to the position and whether the candidate has demonstrated adequate rehabilitation. IMPORTANT: If you make a false statement or withhold information, you may be barred from position consideration. The Metropolitan Council is an Equal Opportunity, Affluentative Action, and veteran-friendly employer. The Council is committed to a workforce that reflects the diversity of the region and strongly encourages persons of color, members of the LGBTQ community, individuals with disabilities, women, and veterans to apply. If you have a disability that requires accommodation during the selection process, please email View email address on click.appcast.io #J-18808-Ljbffr