Assistant Branch Manager

Branch Assistant

This position is responsible for assisting the Branch Manager in the day-to-day operations and supervision of the branch keeping within the framework of Farmers & Merchants goals, policies and procedures. Assume full charge of the office during the absence of the Branch Manager. Foster a positive work environment and ensure an overall excellent customer experience in the branch.

Essential Duties:

• Demonstrates product and sales knowledge of all products and services of the bank related to daily job functioning.
• Assist management in the day-to-day operations of the branch, being knowledgeable in all areas to operate the branch in the absence of the manager.
• Implements and helps to develop a branch business plan to achieve specified loan generation, deposit growth, product sales, cross-selling, relationship development, and retention goals.
• Makes and services a variety of business and consumer loans both secured and unsecured to include real estate, small business, line of credit, home equity, and credit cards.
• Develops and grows business and consumer relationships.
• Achieves individual sales and referral goals.
• Oversee training and communications for all security procedures for the Branch.
• This may involve opening accounts and working a teller window when needed.
• Resolve customer problems and assist customers and staff in answering operational questions.
• Maintains regular, reliable attendance

Non-Essential Duties:

• Participates in Bank-sponsored and other community/civic events.
• Performs other duties as assigned.

Supervisory Responsibilities:

Assist management in the cross-training of staff and staff sales development activities. Confer and participate with the branch manager in resolving routine personnel issues.

Other Duties:

This job description is not designed to be an exhaustive list of duties. Duties, responsibilities, and activities may change at any time with or without notice.

Requirements

Qualification Requirements:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required.

Knowledge, Skills, and Abilities

• Knowledge of general retail banking operations preferred.
• Ability to communicate effectively orally and/or in writing.
• Possess effective interpersonal skills.
• Ability to meet sales/referral goals and objectives.
• Ability to work/interact with a diverse group of individuals.
• Proficient organizational skills with ability to function in a flexible work environment.
• Strong problem solving and decision-making skills to effectively resolve customer and employee issues.
• Proficient PC skills to include MS Office software.

Education and/or Experience (Required and Preferred)

Preferred:

• A minimum of two years' related experience or equivalent combination of education and experience.

Certificates, Licenses, and Registrations:

• Current driver's license to travel to other bank branch locations and other bank-related travel.

Physical and Mental Demands:

• The employee regularly sits and uses hands to finger, handle, or feel objects, tools, or controls.
• The employee frequently is required to talk or hear.
• The employee is occasionally required to stand, walk, reach with hands and arms, stoop, kneel, or crouch.
• The employee must regularly lift and/or move up to 10 pounds and may occasionally lift up to 50 pounds.
• Specific vision abilities required include close vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Work Environment:

• Work is primarily performed in an office setting where the noise level is usually moderate.
• This role routinely uses standard office equipment, such as computers, phones, photocopiers, filing cabinets, and fax machines.

Position Type/Hours:

This is a non-exempt position working Monday Friday, 8:30 a.m. 5 p.m., and rotational Saturdays with overtime as necessary.

Travel:

Occasional travel primarily within the Bank's market areas during the business day with occasional out-of-area and overnight travel.