Vice President - Agentic Controls Governance Lead

Job Description

Join JPMorgan in this exciting role that is significantly more strategic than a traditional Control Manager. You will be responsible for designing, implementing, governing, socializing, training, monitoring, and continuously improving the control framework that enables safe and responsible adoption of agentic AI ways of working across both Technology and Business organizations. 

As a Vice President, Agentic Controls Governance Lead in Consumer and Community Banking, you will design, implement, and mature the control framework that enables safe, responsible, and scalable adoption of agentic AI capabilities. You will work across Product, Technology, Operations, Risk, Controls, Compliance, Legal, and Audit to identify emerging risks, establish governance standards, define monitoring and reporting expectations, and drive practical adoption of agentic controls.  

You will help ensure innovation advances with clear accountability, transparency, human oversight, operational readiness, and measurable business value. This work will focus on emerging risk areas including decision quality, knowledge and context integrity, intent preservation, human oversight, value realization, operational readiness, and AI governance.

Job Responsibilities

• Lead the development, implementation, and continuous enhancement of the agentic controls framework across business and technology organizations.
• Design control strategies that support AI-enabled product development, business operations, decision-making, and agentic workflow adoption. 
• Partner with Product, Engineering, Operations, Risk, Compliance, Legal, Audit, and Technology stakeholders to establish and operationalize governance requirements. 
• Develop control standards for emerging AI and agentic risks, including decision quality, intent preservation, knowledge integrity, human oversight, operational readiness, and value realization. 
• Establish governance processes, escalation protocols, issue management practices, exception handling, and evidence expectations for agentic AI adoption and utilization. 
• Define monitoring processes, key risk indicators, key performance indicators, reporting standards, and executive dashboards to assess control effectiveness and adoption readiness. 
• Lead communication, socialization, and training efforts that help business and technology teams understand and adopt agentic controls. 
• Assess emerging agentic technologies, operating models, AI-assisted development practices, AI-generated artifacts, and delivery approaches to identify control implications. 
• Facilitate governance forums and working groups that oversee responsible agentic AI adoption, control execution, and framework maturity. 
• Develop executive-ready materials, recommendations, and reporting for senior leaders, governance forums, and cross-functional stakeholders.

Required Qualifications, Capabilities, and Skills

• Bachelor's degree or equivalent experience.
• 7+ years of experience in Controls, Operational Risk, Compliance, Audit, Technology Risk, Product Governance, or related disciplines.
• Experience working with AI-enabled and agentic technologies including GitHub Copilot, Claude Code, Microsoft Copilot, OpenAI-based solutions, AI assistants, coding agents, and agentic workflow platforms
• Demonstrated experience designing, implementing, and maturing governance and control frameworks.
• Strong understanding of operational risk management principles and control design methodologies.
• Knowledge of software development lifecycle (SDLC), Agile methodologies, and product delivery practices.
• Experience developing governance processes, operating models, policies, procedures, and standards.
• Excellent executive communication, presentation, and stakeholder management skills.
• Advanced analytical capabilities with demonstrated ability to synthesize complex information and provide actionable recommendations.
• Ability to influence senior stakeholders and drive organizational change in a matrixed environment.

Preferred Qualifications, Capabilities, and Skills

• Experience implementing governance, controls, risk management, or oversight processes for AI and emerging technologies.
• Experience supporting AI-assisted software development and AI-enabled product delivery practices.
• Experience working with software engineering, product management, digital transformation, or platform delivery organizations.
• Experience developing enterprise training, communications, and adoption strategies.
• Experience leading large-scale transformation, governance, or change management initiatives.

About Us

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. 

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions.  We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our  FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

About the Team

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.

Global Finance & Business Management works to strategically manage capital, drive growth and efficiencies, maintain financial reporting and proactively manage risk. By providing information, analysis and recommendations to improve results and drive decisions, teams ensure the company can navigate all types of market conditions while protecting our fortress balance sheet.