Mental Health Technician

Job Description

Job Description

It’s all about empowering hope in the lives of our patients. At Active Path Mental Health, our mission is to provide patient-centered, evidence-based, collaborative mental healthcare for all. As employees of Active Path , we are healers.

We are made up of a diverse group of individuals who are committed to provide hope in the communities where we live and work.

We are seeking a Certified Medical Assistant (CMA) to serve as a Floating Mental Health Technician supporting our interventional psychiatry services, including intranasal esketamine (Spravato) and Transcranial Magnetic Stimulation (TMS). This role provides cross-clinic coverage as needed and directed.

The Floating Mental Health Technician plays a critical role in the safe administration and monitoring of interventional psychiatric treatments. Under the supervision of a MD, PA, or PMHNP, this individual supports esketamine administration in compliance with FDA REMS requirements and delivers TMS treatments according to established provider protocols.

This role also supports medication management coordination, prior authorizations, inventory management, and cross-functional communication to ensure seamless patient care.

You will be responsible for:

• Esketamine Administration & Compliance
  • Monitoring patients during administration of intranasal esketamine under provider supervision.
  • Documenting daily notes in the EMR/EHR and managing paperwork for REMS compliance.
  • Maintaining inventory, order medication and supplies, and ensure proper disposal of controlled substances.
  • Adhering strictly to safety and compliance guidelines.
• Administrative & Patient Coordination
  • Processing and tracking prior authorizations.
  • Scheduling patient appointments according to established protocols.
  • Facilitating communication between providers, pharmacies, patients, and referring providers.
  • Collaborating with Patient Care Coordinators (PCCs) to support clinic-level operations and patient satisfaction.
  • Performing eligibility checks.

• Transcranial Magnetic Stimulation (TMS)
  • Delivering TMS treatments according to provider-established protocols.
  • Setting up TMS equipment and ensuring accurate coil placement and system configuration.
  • Monitoring patient comfort and treatment accuracy during sessions.
  • Administering psychiatric rating scales and patient assessments per APMH protocols.
  • Troubleshooting patient comfort or equipment concerns during treatment.
  • Documenting treatment sessions and collaborating with overseeing providers.
  • Successfully completing TMS certification during onboarding.
• Clinical Environment & Teamwork
  • Providing a safe, supportive, and therapeutic environment for patients and colleagues.
  • Demonstrating compassion, empathy, and professionalism in all interactions.
  • Communicating effectively with providers and staff across multiple locations, when needed.
  • Assisting with procurement of supplies, audits, and administrative tasks as assigned.
• Behaviors + Accountability
  • Working cooperatively with colleagues across roles and departments to support patients, providers, and the broader organizational mission.
  • Taking ownership of work quality, punctuality, and adherence to organizational policies and procedures.
  • Treating patients, colleagues, and community members with kindness, respect, and inclusion.
  • Striving to exceed expectations through attention to detail, reliability, and consistency.
  • Reflecting the organization’s mission and values in all actions and decisions.

• Other duties, as assigned.

 

You will be successful, if:

• You possess current certification as a Medical Assistant (CMA), required.
• You hold current BLS/CPR certification (or can obtain prior to start date).
• You demonstrate proficiency in EMR/EHR systems (Tebra or similar).
• You have experience charting treatment notes accurately and efficiently.
• You have experience with medication prior authorizations and pharmacy coordination.
• You maintain a professional, clinical demeanor (scrubs required).
• You thrive in a fast-paced, high-accountability environment.
• You work well independently and collaboratively.
• You exhibit strong organizational and documentation skills.
• You communicate clearly and compassionately with patients.
• You demonstrate behavioral health experience, preferred.
• You have experience supporting patients with depression and anxiety, preferred.
• You are willing to travel between clinic locations, as required for floating coverage, mileage reimbursement applies.
  

At Active Path Mental Health, we value our diverse communities and  are proud to be an Equal Opportunity Employer. APMH recruits, hires, trains, compensates and promotes without regard to race, color, religion, gender, gender identification, age, national origin, sexual orientation, marital status, veterans' status, mental or physical disability, genetic information or any other legally protected status unrelated to a particular job's requirements or an individual's performance and qualifications.