Student Learning Centers (SLCs) Office Clerk Pool

Job Title

Office Clerk

Job Description

The Student Learning Centers (SLCs) Office Clerk assists with the day-to-day operations of one of our SLCS: the Business Education Center (BEC), Science, Engineering & Math (SEM) Tutoring Center, or the Writing & Tutoring Center (WTC). Assisting tutoring center staff, students and TCC instructors by providing administrative and clerical customer service oriented support. This position reports to the Director of BEC and SEM Tutoring Centers or the Director of the WTC.

*This recruitment is to establish an applicant pool for future vacancies. Individuals will be contacted as vacancies occur.

Essential Functions

• Greet and welcome students warmly as they come into the tutoring center and see that they receive help in a timely manner,??
• Follow the policies and procedures of the tutoring center and TCC, and remind students when needed,??
• Learn and use TracCloud to check out resource, manage appointments, and track student usage.??
• Be familiar with resources offered by the tutoring center as well as the other Student Learning Centers, and other campus programs/resources in order to best help students,??
• Help students find the appropriate tutors for their subject,??
• Understand and be able to use and help others access eTutoring,
• Maintain excellent communication with tutoring staff and supervisor,??
• Organize, tidy up, and clean the tutoring center as needed,??
• Work on other program related tasks as requested by the supervisor.

Qualifications

• Current TCC student.
• High School graduation or equivalent, or TCC student.
• Good communication and organizational skills.

• Clerical and/or customer service experience.
• Proficiency with Microsoft Word, Excel, and Outlook.
• Commitment to multiple quarters is preferred.

• Successfully completion of a criminal history background check prior to employment.

• Ability to communicate effectively with staff and students.
• Ability to promote a professional and friendly atmosphere, learn quickly, and juggle different tasks at once.
• Excellent attendance and punctuality.
• Fluency in technology, including experience with Microsoft Word, Excel, and Outlook
• Ability to maintain strict confidentiality of departmental and student records.
• Ability to work independently and as a member of a team.
• An appreciation of diversity and the benefits of a commitment to cultural awareness and sensitivity in the workplace.
• Ethics and integrity.
• Polite telephone etiquette.
• Become familiar with campus resources and policies.
• Excellent customer service, oral, written skills and critical thinking skills.
• Ability to follow directions and meet the demands of the department.
• Excellent organizational skills and multi-tasking.

Application Process

Application Materials & Procedure Complete application packages must include the following:

1. Tacoma Community College online application.
2. Resume
3. Cover letter