Practice Director, Professional Services

Practice Director, Professional Services USA - Remote Key Responsibilities Build strong relationships with regional Sales leadership to drive alignment between sales and services strategy. Actively engage in pre‑sales activities to position services value, scope engagements, and drive PS bookings. Lead the creation of services proposals, SoWs, and staffing strategies to support complex enterprise deals. Contribute to pipeline growth and services attach through thought leadership, GTM planning, and enablement. Partner Execution & Co‑Delivery Execute a “Partner First” strategy by developing strong delivery models and operational interlocks with strategic partners. Ensure high standards in partner‑led engagements through onboarding, certification, delivery oversight, and quality assurance. Collaborate with Product and CX teams to continuously enhance the health score, onboarding experience, and partner performance metrics. Delivery Excellence & Operational Execution Own successful delivery of all professional services engagements across the Americas, meeting utilization, margin, and CSAT targets. Drive scalable, repeatable delivery models that ensure quality outcomes and mitigate delivery risk. Lead regional participation in global programs (e.g., CX Accelerate, AI automation, onboarding initiatives). Manage, mentor, and inspire a diverse team of delivery managers, project leaders, consultants, and solution principals. Drive a culture of collaboration, innovation, and customer obsession. Champion the career development of team members through clear growth paths, coaching, and performance management. What Success Looks Like Trusted partner by both Sales and Customers, influencing large strategic deals. Partner‑led delivery scales effectively, without compromising quality or customer satisfaction. Region hits or exceeds key metrics: bookings, utilization, margin, and NPS. Team is engaged, growing, and high‑performing, with clear paths for development. Qualifications 10+ years of experience in Professional Services, with at least 5 years in a senior leadership role in software or cloud delivery. Proven ability to build strong sales partnerships and drive PS revenue in a pre‑sales capacity. Demonstrated experience with partner ecosystems and delivering outcomes in co‑delivery models. Track record of managing delivery organizations with measurable improvements in margin, utilization, and CSAT. Skilled in navigating complex client environments and executive‑level stakeholder management. Strong people leadership and organizational development skills. Experience with identity and access management (IAM), cybersecurity, or cloud platforms preferred. Ability to travel within the Americas up to 30%. Salary Range: $148,000 – $175,000 + variable pay Benefits A company culture that empowers you to do your best work. Employee Resource Groups that create a sense of belonging for everyone. Regular company and team bonding events. Competitive benefits and perks. Global volunteering and community initiatives. Generous PTO & Holiday Schedule. Progressive Healthcare Options. Retirement Programs. Opportunity for Education Reimbursement. Commuter Offset (Specific locations). We are an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law. #J-18808-Ljbffr Ping Identity