Parts Counter Sales

Job Title

Sells parts to all customers, over the counter, through the shop or on the phone. Responsible for assisting all customers and technicians by securing all parts needs while offering a high level of customer service.

Job Description

The Pete Store has grown from a single location in 2001 to become one of the largest and most respected truck dealers in the world today. Our secret to success isn't much of a secret at all: We prioritize hiring, training, and supporting great people above everything else even our customers. Employees come first at The Pete Store because we believe that the better we take care of our employees, the better they will take care of our customers.

If you are looking for a place where you are valued, supported, and can be a part of building something truly special, look no further. Let's get to work!

Essential Duties

• Assists all customers (retail and shop) in selecting required parts in a friendly, professional and efficient manner.
• Informs customers of companion part requirements and specials and ensures that the customer is exposed to the full product line.
• Manages incoming and outgoing phone traffic while providing price quotes and other information.
• Reviews service estimates to be sure the parts that are ordered are correct and all pricing is in line with the estimate.
• Provides high level of service to internal and external customers.
• Pulls and fills orders from stock for local delivery and outside sales staff.
• Notifies parts manager of out-of-stock parts or shop materials that need immediate attention.
• Sources, shops, and orders emergency non-stock items from alternate vendors.
• Notifies the service advisor and the customer of order status of special-order items.
• Notifies both internal and external customer when all parts have arrived and when they will be delivered.
• Pulls orders for delivery to internal customers, making sure all parts are identified with customer names and job number.
• Follows up on outstanding back-ordered and aging will-call parts.
• Verifies will-call and back-order files weekly and ensures that local special-order items are returned to vendors, or stock those items if not picked up or required.
• Replenishes assigned inventory daily.
• Assists outside sales representatives with their orders by providing technical, inventory, and pricing information.
• Makes sure all internal requests for parts are billed on service repair order.
• Receives payment from retail customers or obtains credit authorization.
• Ensures that all charge sales are signed by the customer.
• Ensures that all customers receive their copy of the invoice.
• Issues credit for parts returned, ensuring that the original invoice, or its number, is available so that purchase and pricing can be verified.
• Issues and tracks requested shop tools to technicians.
• Keeps orderly records of all repair orders, invoices, insurance estimates and special-order parts.
• Sets up orders for daily shipment, delivery or pick-up.
• Solicits assigned accounts by phone.
• Keeps front and rear counter areas clean and uncluttered.
• Participates in all training programs that are made available.
• Keeps current on new products and product updates. Maintain current level of training from all available sources.
• Identify and record lost sales opportunities to ensure inventory performance remains at a high level.
• Coordinate with delivery drivers for daily delivery and pickups.
• Maintains professional appearance.

Language Skills

• Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients and other employees of the organization.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.

Mathematical Skills

• Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals. Ability to compute rate, ratio and percent and to draw and interpret graphs.
• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference and volume.

Reasoning Ability

• Ability to apply common sense understanding to carry out simple one- or two-step instructions.
• Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form.

Qualifications

Experience

Preferred

1-2 years:

Related experience or training; or equivalent combination of education and experience preferred.

Licenses & Certifications

Preferred

Drivers License

CDL

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.