IT Technician

We are looking for a professional person to join our IT Support Team working directly with customers specifically in the Fort Wayne area, but also includes northern areas in Indiana and Ohio. The position is deployed to customer locations for in-person support and provide back-end remote support as well. You’ll be able to provide equipment installation, end-user support, network infrastructure installation, network programming, along with other IT projects. A company vehicle and tools will be provided, as travel to customer locations will be a large part of the regular work week. You'll immediately begin working on: o End user and Network Equipment installations. o Network infrastructure upgrades to a variety of customer locations. o Ensuring that end-users’ concerns are listened to, are promptly addressed and their IT problems are effectively resolved There are a few requirements for the job that must be met:

• Must have a degree in an Information Technology-related discipline at an accredited technical school or college or equivalent work experience.
• General technical knowledge of Microsoft Windows OS for troubleshooting processes.
• Must be able to communicate complex information clearly to a wide array of customers.
• Must be able to demonstrate IT problem-solving skills.
• Must be able to demonstrate VLAN Programming on network equipment.
• Must be able to effectively concentrate while handling multiple tasks when priorities shift.
• Must have experience with hand tools and basic power tools.
• Must be comfortable working at heights using ladders and lift equipment.
• Experience with Fortinet, Netgear, Cisco network hardware is a plus!

You'll fit in well in this role if: o You take your job seriously (i.e., you show up every day, ahead of time, coming ready to work, and you demonstrate what a good work ethic is supposed to look like). o You're self-disciplined and self-directed to be able to stay on-task and you work very well without a high degree of direct supervision. o You're a “stickler for details” and your work shows that you care about doing high-quality work with accuracy. o With all of that in mind, we need people like you who are conscientious, hard-working, dependable, resilient, tenacious, and genuinely good to work with! What we can offer for you: We are a small company, and we work as a tight-knit team. We enjoy a relaxed, business casual work environment. You can count on be able to have a fairly predictable schedule of working 40 hours per week. You will have a wide variety of work to do, so you won't ever be bored! There is also opportunity for advancement into specialized fields of support or skill sets. You can enjoy having group health benefits, 401K, and paid time off (vacation, PTO and holidays).