Collections Analyst

Collections Analyst

JOB-10047945

Anticipated Start Date

November 16, 2026

Location

Charlotte, NC

Type of Employment

Contract Hire

Employer Info

O ur client is a leader in the industry of providing safe water treatment and sewage services, which is a priority for sustainability of humanity. Many infrastructure expenditures approved by Congress this past year provide job stability for employees that work in this industry. This client hires all full-time associates through temporary agencies, so our roles are typically temp-to-hire. This gives our candidates and the client an opportunity to ensure that this will be a good fit for full time role with their company. They have many locations nationally and there is an opportunity for advancement and provide benefits to their full-time employees. Safety is a priority for this client and they provide training and direction for all employees to ensure they are able to do their job safely.

Job Summary

The Collections Specialist acts as a liaison between creditors and customers to facilitate the timely collection of outstanding payments. This role is responsible for monitoring assigned accounts, initiating contact with customers regarding past-due balances, negotiating payment arrangements, and maintaining accurate account records.

Job Description

• Monitor and manage assigned customer accounts to identify outstanding and past-due balances.
• Contact customers to initiate the collections and recovery process.
• Communicate professionally with customers regarding outstanding balances, payment status, and account discrepancies.
• Negotiate payment arrangements and repayment plans to maximize collections while maintaining positive customer relationships.
• Prepare and monitor repayment plans and follow up on agreed-upon payment commitments.
• Reconcile customer accounts and investigate discrepancies between customer balances, payments, and account records.
• Maintain accurate and up-to-date collection activity and account documentation.
• Collaborate with internal teams, including Accounts Receivable, Credit, Sales, and Customer Service, to resolve account issues.
• Escalate complex or unresolved accounts in accordance with company procedures.
• Meet established collection, productivity, and account management goals.
• Perform other duties related to credit and collections as assigned.
• Shift: 8am - 5pm ET

Skills Required

• 0–3 years of experience in collections, accounts receivable, credit, or a related field.
• Strong verbal and written communication skills.
• Ability to negotiate effectively and handle difficult or sensitive customer conversations professionally.
• Strong attention to detail and organizational skills.
• Ability to reconcile accounts and identify discrepancies.
• Strong problem-solving and analytical skills.
• Ability to work independently while effectively collaborating with a team.
• Proficiency with Microsoft Office, particularly Excel.

Preferred Experience

• Experience with SAP.
• Experience with HighRadius.
• Previous credit and collections experience.
• Experience working with accounts receivable systems and collection management tools.

Education

• Highschool diploma or GED

Pay Rate

• $22 - $32 per hour (Compensation will be offered within this posted range based on experience, skills, and market factors)

HirePower Personnel, Inc. is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, disability, protected veteran status, or other characteristics protected by law.