Inventory Customer Service Specialist

Job Description

Job Description

Who We Are

Hi, we're the Mid-Ohio Food Collective. Yes, we're a foodbank and collect and distribute an impressive amount of food, but that's not all. We're also a group of passionate individuals dedicated to exploring new ideas to tackle tough social issues from food insecurity to poverty to health as a whole. So when life happens, we're here for our neighbors that need us.

Role Overview

The Inventory Control & Receiving Specialist ensures inbound product information is scheduled, recorded, and reconciled accurately so inventory remains reliable for daily operations. You will coordinate inbound load scheduling, keep the incoming products calendar current with correct Purchase Order details, and create donor receipts (including direct retail pickups) as requested. This role also supports inventory integrity by maintaining item and order records, providing item history/trace IDs and locations to operations staff, assisting with product recall documentation, and receipting all received product streams (USDA, Ohio Ag., OFP, vendor purchases, Feeding America, Second Servings, partner pickups, donations, and special purchases). Additional duties include confirming Truck Delivery forms are completed, supporting TEFAP/PDO allocations and Sales Orders, assisting with inbound load updates, and serving as backup for the Inventory Coordinator.

Required qualifications/skills:
- High School Diploma or equivalent
- 1+ year office experience; strong data entry background
- Microsoft Office proficiency; WMS experience preferred
- Strong math skills; highly detail oriented, organized, and communicative Daily Workflow

Your day is anchored in keeping information moving cleanly from the dock to the system. You'll start by monitoring phone calls and emails to confirm delivery appointments, then review the incoming products calendar to ensure the day's loads and Purchase Order details match what's expected. As product arrives, you'll enter receipts promptly, file supporting documents, and double-check that records align across donor paperwork and the Warehouse Management System. Throughout the day, you'll respond to quick questions from operations by pulling item history, trace IDs, and locations, and you'll keep a steady cadence of updates so others can plan labor and space. When priorities shift-such as a recall notice or a TEFAP allocation-you'll pivot to careful documentation and verification before returning to routine receipting and record maintenance.

This job posting is not to be construed as an exhaustive statement of accountabilities, duties, responsibilities of requirements. Any individual may be required to perform any other job-related activities or functions requested by his/her manager, subject to reasonable accommodation. Mid-Ohio Food Collective reserves the right to modify this job description to reflect changes in essential job duties made necessary by changing organizational needs.

Mid-Ohio Food Collective is an Equal Employment Opportunity (EEO) employer and does not discriminate on the basis of race, color, national origin, religion, gender, age, veteran status, political affiliation, sexual orientation, marital status, or disability (in compliance with the Americans with Disabilities Act) with respect to employment opportunities.

Mid-Ohio Food Collective is a Drug-Free Workplace.

Mid-Ohio Food Collective's pre-employment Drug Screen includes testing for marijuana (THC). Although marijuana may be legal under certain state laws, it remains an illegal substance under federal regulation and therefore our policy as well. A positive test result for marijuana will be treated the same as a positive result for any other illegal, non-prescribed, or unauthorized controlled substance.

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