Dental Treatment Coordinator

Position Title: Treatment Coordinator

Practice Name: Rochelle E. Hackley DDS Dental Spa

Location: Rockville, MD

Employment Category: Full-Time

Schedule: Monday – Friday

Compensation: Hourly (DOE)

About Our Practice

At Rochelle E. Hackley DDS Dental Spa, we integrate high-quality general and cosmetic dentistry with a therapeutic spa environment to offer an exceptional standard of care. Our modern facility features 8 operatories, 3 dedicated hygiene suites, and an in-office dental lab. As an Invisalign Platinum Provider, we pride ourselves on utilizing advanced technology and delivering comprehensive, patient-centered care.

Position Overview

We are seeking an organized, proactive, and results-driven Treatment Coordinator to join our front office team. In this role, you will be key to helping patients understand and move forward with their customized treatment plans, managing patient and insurance collections, and maintaining an efficient patient schedule.

Key Responsibilities

• Treatment Planning & Presentation: Present comprehensive treatment plans to patients, explain financial options clearly, and answer questions to facilitate treatment acceptance.
• Collections & Patient Accounts: Drive patient collections, follow up on outstanding patient balances, and ensure accurate collection of co-pays and deductibles at the time of service.
• Insurance Coordination: Verify insurance coverage, process claims, and follow up on outstanding insurance accounts receivable.
• Scheduling & Patient Management: Maintain an optimal daily schedule for doctors and hygienists, effectively managing cancellations and fill-in appointments.
• Patient Follow-Up: Consistently track and follow up on unscheduled treatment plans to maintain strong treatment completion rates.

Qualifications

• Required Experience: Proven front office experience in a dental setting with expertise in treatment planning, financial presentation, and insurance verification/coordination.
• Financial Management: Strong background in managing patient and insurance collections effectively.
• Clinical Familiarity: Solid understanding of dental terminology and procedures, particularly regarding cosmetic services, Invisalign, and reconstructive treatments.
• Communication Skills: Excellent interpersonal, verbal, and written communication skills with a focus on patient advocacy and care.
• Software Competency: Familiarity with modern dental practice management software and scheduling systems.

Benefits

• Competitive hourly compensation based on experience (DOE)
• Standard practice benefits package (details provided during interview)

To Apply

If you are an experienced dental professional who excels in treatment coordination, patient presentation, and office workflow management, we would love to hear from you. Please submit your resume for consideration.