Information Technology Manager

Functions and Duties:

· Leads, supervises, and develops the Analyst and Helpdesk teams to meet service-level commitments, project deadlines, and organizational objectives.

· Manages IT Staff by recruiting, hiring, onboarding, training, coaching, and evaluating performance; communicates clear job expectations an accountability.

· Determines workload distribution, schedules, and on-call/after-hours rotations across Analyst and Helpdesk staff.

· Provides cross coordination of systems and network resources for IT driven projects

Skills and Abilities:

· Experience with Meditech Expanse or Athena Health Systems preferred

· Working knowledge of network, server, and systems concepts sufficient to coordinate effectively with infrastructure teams

· Strong understanding of HIPAA, changement management, and IT general controls

· Provides after-hours, holiday, and weekend support coverage and on-call leadership as needed

· Provides after-hours, holiday, and weekend support coverage and on-call leadership as needed

· Leads or contributes to special projects assigned by management

· Performs other duties as assigned in support of the IT Director and overall IT organization

Minimum Qualifications:

· Bachelor of Science/Bachelor of Arts degree preferred, or an equivalent combination of education and experience. Ten or more years of relevant experience.

· 7 or more years of progressive experience in healthcare, IT or similar environment

· 3 or more years of leadership or supervisory experience over technical staff

· Experience supporting ancillary services and core hospital functions

· Experience overseeing helpdesk/service desk operations and ITSM processes

· Familiarity with HL7 messaging and interface translation preferred

· Experience with report writing and SQL query structures and distribution

Certification, Licenses, and Registrations:

· Technical or system certifications relevant to an environment leveraging Microsoft, Cisco and VMWare are a bonus