Patient Care Specialist

Job Description Summary

Patient Care Specialist (PCS)
Vera Whole Health
Location: 331 N. Buffalo Drive Suite 120 Las Vegas, NV 89145

Schedule: M-F 8-5


Pay: $19-$22

Vera Whole Health is seeking a reliable, customer-focused Patient Care Specialist (PCS) to join our team. As the first point of contact for patients, you play a vital role in creating a warm, efficient, and supportive clinic experience. We're looking for someone with strong attendance, excellent communication skills, and 2-3 years of front-office experience in a healthcare setting.

If you thrive in a patient-centered environment and enjoy being part of a collaborative care team, this role is a great fit.

How will you make an impact & Requirements

How will you make an impact & Requirements

What You'll Do

• Greet and check in patients with professionalism and compassion
  
• Manage front-office operations including scheduling, check-out, and updating EMR records
  
• Answer multi-line phones while following urgent/emergent protocols
  
• Conduct daily appointment reminders and outreach
  
• Collect and process payments at time of service
  
• Verify insurance eligibility and assist with authorizations
  
• Resolve patient concerns with empathy and problem-solving
  
• Maintain confidentiality and follow HIPAA and safety protocols
  
• Support administrative tasks such as scanning, filing, and supply management
  
• Participate in team huddles and contribute to workflow improvements
  

What We're Looking For

• 2-3 years of healthcare front-office experience (required)
  
• Strong reliability and consistent attendance
  
• Excellent customer service and communication skills
  
• Ability to multitask in a fast-paced environment
  
• Intermediate computer skills (MS Office + EMR experience)
  
• Ability to type 45+ WPM
  
• Cultural sensitivity and professionalism with diverse patient populations
  
• Additional language skills are a plus
  

Benefits

Vera Whole Health offers a comprehensive benefits package, including:

• Medical, Dental, and Vision Insurance
  
• 401(k) Retirement Plan
  
• 13 Paid Holidays
  
• Paid Time Off (PTO)
  
• Supportive, team-oriented work environment
  

Health & Safety Requirements

• Hep B vaccination or proof of immunity
  
• Negative TB test within 90 days of start date
  
• CPR/BLS certification (pre-hire)
  
• Annual influenza and COVID-19 vaccinations per company policy
  

# MPMPG

Compensation Range:
$18.00
to
$27.00

The anticipated base salary range represents the Company's good-faith estimate of the compensation it reasonably expects to pay for this position at the time of posting. Actual compensation will be determined based on factors including experience, skills, qualifications, geographic location, internal equity, and business needs.