Financial Center Manager - Inman Square Financial Center

Job Overview Bank of America is seeking a manager to oversee a financial center and its employees on a day-to-day basis. The role requires operating as a business owner, fostering a client‑centric and risk‑aware culture, and helping clients achieve their financial goals. Responsibilities Develop talent, including proactive sourcing of candidates. Manage client traffic, engaging and appropriately routing clients, and fostering client retention. Manage business results through formalized management routines and coaching. Create a world‑class client experience environment. Manage market‑level initiatives as prescribed by market leaders. Drive operational excellence by engaging employees on business strategy. Manage organizational priorities and effective execution. Managerial Responsibilities Opportunity & Inclusion Champion: create an inclusive team where members are treated fairly and respectfully. Manager of Process & Data: demonstrate and expect process knowledge, data‑driven decisions, simplicity, and continuous improvement. Enterprise Advocate & Communicator: deliver clear and concise messages that motivate, convey the "why" and connect contributions to business results. Risk Manager: lead and encourage the identification, escalation, and resolution of potential risks. People Manager & Coach: develop team members through coaching and feedback. Financial Steward: manage expenses and demonstrate an owner’s mindset. Enterprise Talent Leader: recruit, onboard, and develop talent, and support talent mobility for career growth. Driver of Business Outcomes: deliver results through effective team management, structure, and routines. Required Qualifications 1+ years of leadership experience demonstrated through coaching, training, and/or motivating a work team. Enthusiastic, highly motivated self‑starter with strong work ethic and intense focus on results, acting in the best interest of the client. Effective collaborator who builds and nurtures strong relationships. Passion, commitment and drive to deliver an experience that improves clients' financial lives. Confidence in identifying solutions for clients based on their needs and ability to resolve problems independently or bring in others as needed. Effective communicator comfortable engaging all clients. Ability to learn and adapt to new information and technology platforms. Strong critical thinking and problem‑solving skills to meet clients' needs. Follow established processes and guidelines in daily activities, adhering to all applicable laws and regulations. Efficient time and capacity management; ability to prioritize, delegate, and execute in a fast‑paced environment. Interpret performance results, find opportunities to drive success and hold others accountable to results. Must be able to work weekends and/or extended hours. Desired Qualifications 1+ years of management experience including hiring, coaching, and developing direct reports. Experience in financial services and knowledge of financial services industry, products and solutions. Experience working in an environment with individual and team goals routinely met or exceeded. Bilingual skills. Skills Coaching, Customer Service Management, Client & Customer Focus Performance Management, Talent Development, Business Operations Management Recruiting, Result Orientation, Risk Management, Sales Performance Management Inclusive Leadership, Leadership Development, Prioritization, Problem Solving, Referral Management Minimum Education High School Diploma / GED / Secondary School or equivalent. Shift & Hours 1st shift (United States of America); 40 hours per week. Location US - MA - Cambridge - 212 Hampshire St - Inman Square (MA6356) Pay Pay range $73,500.00 - $106,500.00 annualized salary, to be determined based on experience, education, and skill set. Benefits This role is benefits eligible. Employees receive industry‑leading benefits, access to paid time off, and resources and support to make a genuine impact and contribute to sustainable growth. #J-18808-Ljbffr