Desktop Support Technician

Job Description

Job Description

We are looking for an experienced Desktop Support Technician to join a short-term Contract assignment in Tunkhannock, Pennsylvania. This part-time opportunity supports on-site IT operations with a strong focus on maintaining Windows-based devices and ensuring systems remain secure and fully functional. The role is best suited for someone who is comfortable working hands-on with end-user hardware, patch management, and day-to-day technical issue resolution.

Responsibilities:
• Apply security patches and software updates to Windows desktops, laptops, docking stations, and selected servers in an on-site environment.
• Confirm that updated systems, peripherals, and connected equipment are operating correctly after maintenance is completed.
• Diagnose and resolve common workstation and server issues involving hardware, software, and overall system performance.
• Carry out technical work in alignment with established client procedures and documented patching standards.
• Record completed tasks, communicate unresolved items, and provide clear status updates on support activity.
• Support a workload centered primarily on patch deployment, while also addressing general repair and troubleshooting needs.
• Provide on-site technical assistance during scheduled weekday shifts, with no remote or weekend support involved.
• Step into an existing support need and help maintain continuity of service for the client environment during the assignment period.• Prior hands-on experience deploying patches and security updates across Windows workstations and servers.
• Working knowledge of Microsoft Windows 10 and general Microsoft desktop support practices.
• Ability to troubleshoot basic to intermediate PC, server, and peripheral issues efficiently.
• Familiarity with Active Directory and service desk ticket workflows in an IT support setting.
• Strong attention to detail when validating updates and identifying post-maintenance issues.
• Clear written and verbal communication skills for documenting work and sharing technical status.
• Availability to work two consistent 8-hour weekdays for the duration of the Contract assignment.