Desktop Support Analyst

Desktop Support Analyst

Enjoy problem-solving, need a venue to display your creativity, and emerging technologies pique your interest; if so, Barrow Wise Consulting, LLC is for you. As a multi-disciplined leader, you understand the gifts that set you apart from everyone else. Demonstrate innovative solutions to our clients. Join Barrow Wise Consulting, LLC today.

Responsibilities:

The Desktop Support Analyst will support Barrow Wise's NYC Department of Social Services project, and perform the following duties:

• Assist with IT technical support duties. Diagnose, maintain, and support systems and peripherals.
• Image, install, and configure desktops or laptops; install software; install peripheral devices such as printers, scanners, and other hardware.
• Provide support for the use of Smartboards and IT-related equipment.
• Perform root cause analysis of technical issues to identify the problem's source, determine possible solutions, test and implement solutions, when necessary, and escalate incidents to lead technicians or the appropriate support groups.
• Perform user password resets in Active Directory.
• Provide excellent customer-focused service to ensure customer satisfaction by providing timely responses and resolution of problems.
• Manage individual ticket queues. Provide informative ticket updates describing steps taken through problem resolution. Contact end-users to clarify issues as needed.
• Conduct periodic local travel to remote sites within the five (5) boroughs of NYC as required.
• Able to lift to 50 lbs
• Work on-site in NYC

An ideal candidate has the following:

• U.S. Citizenship
• Minimum: Bachelor's degree in Computer Science, Information Technology, Computer Engineering, or a related field.
• Minimum 2 Years of experience working in an IT desktop support team-based collaborative environment.
• Minimum 2 Years of experience providing customer service to diverse user groups, problem-solving in an organizational structured environment.
• Minimum 2 Years of experience supporting Microsoft Windows 10 and Office 365 in an enterprise environment.
• Minimum 2 Years of experience supporting MACs.
• Minimum 2 Years of experience working with and/or knowledge of remote desktop tools.
• Minimum 2 Years of experience providing support via phone, remotely, email, and in-person.
• Minimum 2 Years of experience using a ticketing system (e.g., familiarity with Service Now).

Join the team at Barrow Wise Consulting, LLC, for a fulfilling and engaging experience! Our team is dedicated to providing innovative solutions to our clients in an ethical and diverse work environment. We offer competitive compensation packages, excellent benefits, and opportunities for growth and advancement. Barrow Wise is an equal opportunity, drug-free employer committed to diversity in the workplace. Minority/Female/Disabled/Protected Veteran/LBGT are welcome to apply.

Our employees stand behind Barrow Wise's core values of integrity, quality, innovation, and diversity. We are confident that Barrow Wise's core values, business model, and team focus create positive career paths for our employees. Barrow Wise will continue to lead the industry in delivering new solutions to clients and persevere until the client is overjoyed.