Admission Representative (Manistee - Onsite)

Admission Representative (Manistee - Onsite) Full-time, Day Shift. More Than Just Care, It’s Community Imagine doing meaningful work in a place where people vacation. That’s life at Munson Healthcare – northern Michigan’s largest healthcare system, with eight award‑winning community hospitals serving over half a million residents across 29 counties. To us, that means teammates who live by our values of excellence, teamness, positivity, creativity, and a commitment to creating exceptional experiences for our patients and each other. Invested in You Grow: Tuition reimbursement, in‑person and online development, and access to our career hub to help you advance. Thrive: Full benefits, paid holidays, generous PTO, employee discounts, and free individual retirement counseling. Be Well: Free wellness platform for you and your family, plus personalized support for personal or family challenges. Be Heard: Share your ideas and help shape the way we work through improvement huddles, employee surveys, and town hall meetings. A Day in the Life Interview admitting patients (pre‑admissions, inpatients, and outpatients) to obtain pertinent demographic and insurance information, admit patients to all hospital service areas, prepare admission documents, distribute Patient Bill of Rights, operate telephone switchboard, give information, verify insurance, and accept patient payments. Explain to the patient hospital regulations concerning visitors and visiting hours. Refer patient to Patient Accounts to complete financial arrangements. Arrange to have patient escorted to appropriate room. Work with nursing staff in assigning patients to specific beds. Receive incoming patients/visitors and telephone calls; obtain information from visitors or callers so that inquirers may be given correct information and/or direction to appropriate area and/or utilize switchboard to forward calls to appropriate source of information. Utilize on‑call schedule paging system to locate hospital associates and refer messages. Operate telephone switchboard in a pleasant and cordial manner, provide general hospital information to visitors and telephone as requested, direct callers to the proper party and provide medical practice coverage answering service. Calls in hospital associates by utilizing telephone, radio or pager according to established policies, procedures and plans. Register patients from switchboard area as necessary to adjust for admitting workload. Accept patient payment and prepare receipts. Assist in training new associates. Perform other related duties as requested. What’s Required Twelve months of experience in data entry and/or word processing with demonstrated expertise in patient registration functions. Pre‑employment condition: must provide recent (within two years) evidence of successful completion of a medical terminology course and/or pass a proficiency examination in medical terminology and medical spelling provided by Manistee Hospital. Interpersonal skills necessary to regularly communicate with patients, family members, visitors, physicians and providers in order to obtain necessary information and signatures and to direct customers in a positive manner. Ability to maintain a high level of confidentiality and to prioritize multiple tasks and activities. Schedule: Monday–Friday 7:00 a.m. – 7:00 p.m. and every other weekend. Munson Healthcare requires all employees to be vaccinated or have lab confirmed immunity for Measles, Mumps, Rubella and Varicella. MHC also requires all employees to receive a flu vaccine during the flu season in the year they are hired and annually thereafter, or receive an approved medical or religious exemption. #J-18808-Ljbffr