IT Help Desk Associate
IMS People
Job Description
Job Description
Job Summary
We are looking for a Service Delivery Coordinator to join our team. The role entails optimizing enterprise-wide service delivery, functioning as a contact for various departments within the organization to advance the employee experience. The successful candidate will develop strong relationships and foster collaboration across internal teams, lead process improvements, and ensure a high-quality, seamless user experience across the organization.
Job Description
- Establish and maintain strong working relationships with internal clients throughout the organization.
- Collaborate closely with the Digital and Information Technology teams, as well as other relevant departments, to ensure alignment with business needs and deliver a superior employee experience.
- Assist with new hire onboarding processes.
- Support IT software renewal and approval processes.
- Act as a point of escalation for business sector requests and incidents, ensuring issues are resolved quickly and effectively.
- Provide assistance and training on IT tools, equipment, and systems.
- Lead and contribute to process improvement initiatives, identifying opportunities to increase efficiency and service quality.
- Assess the needs of the company professionals and provide recommendations for service delivery improvements.
- Assist the Audio-Visual team with Microsoft Teams support.
- Assist with special projects within the department and team.
Skills Required
- Self-motivated with a positive customer service attitude and a strong focus on delivering an excellent employee experience.
- Excellent communication skills, with the ability to listen effectively, understand client needs, explain technical concepts in user-friendly language, and take a proactive approach to problem-solving.
- Detail-oriented with strong organizational and problem-solving skills.
- Minimum of 4 years of experience in an IT or administrative support role.
- General knowledge of IT connectivity, systems, hardware, and technology support.
- Strong interpersonal skills and the ability to build effective working relationships with internal clients and stakeholders.
- Hands-on experience with ServiceNow.
- Proven track record of successful process improvement implementations is a plus.
- Working knowledge of desktop IT systems and related technologies.
Education/Training/Certifications
- Must have minimum HS diploma or GED
Vacancy posted 2 days ago
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