Title Clerk

Title ClerkThis role is responsible for managing vehicle titles, lien perfection, loan payoffs, and collateral documentation to protect the Credit Union's lienholder position. Additional responsibilities include supporting Financial Solutions through delinquency outreach, payment arrangements, insurance tracking, and account resolution. Provides accurate, timely, and professional service to members and outside vendors while ensuring compliance with Credit Union policies and applicable regulations.Essential Duties, Skills & AbilitiesExhibit outstanding member services skills by applying Granite Credit Union Service Standards and Core Values.Process incoming titles with the corresponding loan and secure credit union lien position.Process payments from outside entities to pay off loans. Once processed sent the corresponding title to the outside entity.Conduct audits or reviews of new accounts and file maintenance reports.Assists with credit reporting disputes and charge off packets.Assist with indirect GAP claims and assists in cancellation of loan products for indirect loans.Responsible for maintaining vehicle title tracking program, including assisting credit grantors with their individual title tracking efforts and mailing reminder letters to customers with unperfected titles.Conduct outbound calls on past due accounts, with the goal of securing payments or establishing payment arrangements.Accurately document all member communications, repayment agreements, and actions taken to ensure transparency and compliance with internal policies and regulatory requirements.Responsible for processing customer transaction requests by telephone and in person in a professional, prompt and efficient manner. Refer customers to the proper staff member as needed when unable to process request.Assist customers with title perfection process and other subsequent actions as requested by a customer.Provide book values, loan payoffs, and loan rates to customers, process loan payoffs, prepare lien releases, and deliver titles to Register of Deeds for recording and releasing of liens.Responsible for perfecting liens on all collateralized loans including titles and UCC. Maintain current files of each state's DMV recording rules, requirements, fees, and forms.Contact customers or insurance agents to obtain or verify insurance information. Coordinate with insurance tracking vendor to ensure accurate, professional service is provided to customers.Assist members with loan extension requests and skip payment eligibility options, explaining terms, eligibility, and potential impacts while ensuring adherence to credit union policies.Ensure that all information and transactions regarding credit union members are kept confidential. Maintain the security of the work area and keep it organized and neat in appearance.Maintain a professional and courteous attitude with all people, including fellow employees, members, management staff, board members, and outside vendors.Promote a professional appearance and attitude.Attend meetings as required.Performs related duties and projects as assigned.Basic computer operating skills such as email, Microsoft Office, etc.Must comply with all company policies and procedures, applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control.At least one year of financial institution experience.High School Diploma or equivalentGranite Federal Credit Union is an Affirmative Action/Equal Opportunity Employer, including individuals with disabilities and veterans. Upon request, reasonable accommodations to the application and/or interview process will be provided.