Supervisory Mobility Transportation Specialist

Supervisory Mobility Transportation Specialist

The incumbent also serves as the primary POC and responsible party for BT IPERA audit processes and documentation. Incumbent serves as the Contracting Officer Representative for all transportation contracts, including common carrier, Special Mode, ambulance and air ambulance. The incumbent assures and oversees the scheduling of routine, urgent and emergent transportation for Veterans, matters related to resource allocation, program development, supervision, Fund Control Point management, inter-service collaboration, community resource development with internal and external collaboration and analytical assessments, including managing the BT Behavior/Audit processes/policies/ remediation/reporting. The incumbent is also responsible for working with state Veterans and Transportation Agencies and local transportation providers to establish expanded transportation networks to improve Veterans access to care. Major duties and responsibilities include, but not limited to:

• Manages the VTP Program at the facility and VTS Drivers/Motor Vehicle Operators provide safe and reliable transportation to Veterans who require assistance traveling to and from VA health care facilities and authorized non-VA health care appointments with the Medical Center's catchment area.
• Orchestrates travel for the Medical Center's BT eligible enrollees through mileage reimbursement and contracted travel modes.
• Acts as the Subject Matter Expert (SME) advisor to Senior Medical Center Executive Leadership and managers and the Veterans Transportation Program regarding VHA directives, policy, Medical Center Memorandums and Standard Operating Procedures to assure efficiency and customer satisfaction, including scheduling of activities, daily monitoring of the operations of the programs measuring outcome of services provided by reviewing and analyzing data, making recommendations for improved transportation efficiencies and effectiveness, reviewing patient satisfaction surveys, performance measure and operational costs.
• Provides consistent and effective outreach to community transit authorities and develops Memorandums of Understanding (MOUs) for collaborative relationships with local/regional recipients of the Veterans Transportation Community Living Initiative grants managed by the Federal Transportation Agency.
• Provides analysis and development of the VTP policy, participates in pilot programs and researches transportation alternatives.
• Provides oral and written reports and presentations; prepares graphs and charts that present clear, concise, and effective analytical results of evaluations and studies performed; provides staff level with formal presentations.
• Provides personnel management and administrative support for the Veteran Transportation Program.
• Manages the Medical Center transportation budget, analyzes organizational budgets, and provides advice and recommendations to Medical Center Associate Director, Medical Center Chief Financial Officer and CBO VTP Program Staff.
• Analyzes and evaluates on a quantitative and qualitative basis the effectiveness of programs or operations in meeting established goals and objectives.
• Functions with a high degree of independence, requiring initiative, integrity, creative problem-solving skills and administrative/program management skills.
• Resolves informal complaints and grievances.
• Assures that all VTP staff obtains and maintains appropriate licenses, certifications and training appropriate for each position.

Work Schedule: Full Time, Monday-Friday, 7:30 am to 4:00

Compressed/Flexible: Not Available

Telework: Not Authorized

Virtual: This is not a virtual position.

Position Description/PD#: Supervisory Mobility Transportation Specialist / PD99781S

Relocation/Recruitment Incentives: Not Authorized

Critical Skills Incentive (CSI): Not Approved

Permanent Change of Station (PCS): Not Authorized

PCS Appraised Value Offer (AVO): Not Authorized