Contact Center Representative - Consumer Banking
Keybank, National Association
Job Description
Job Description
Anticipated Start Date: November 2nd
Job Overview:
KeyBank is seeking a Customer Service Specialist to join our fast-paced call center team. In this role, you will handle inbound customer calls, resolve issues, and deliver exceptional service experiences.
This is an ideal opportunity for individuals who are customer-focused, detail-oriented, and thrive in a high-volume environment.
Key Responsibilities:
- Answer inbound customer service calls in a high-volume call center- this will require back to back phone calls all day long
- Resolve customer inquiries related to banking products and services.
- De-escalate and manage challenging customer situations professionally.
- Provide support for online and mobile banking platforms.
- Navigate multiple systems while speaking with customers.
- Maintain accurate documentation and follow company policies.
- Collaborate with internal teams to resolve client issues.
Requirements:
- Must reside in the Amherst, NY location- training is onsite for minimally 3 months.
- Minimum 1 year of customer service or call center experience.
- High school diploma or GED.
- Strong communication and problem-solving skills.
- Ability to multitask and work in a fast-paced environment.
- Comfortable using multiple computer systems and technology.
- Flexible schedule availability.
Preferred Qualifications:
- Minimally 2 years previous call center experience.
- Remote/work-from-home experience.
Skills:
- Customer service.
- Communication.
- Problem-solving.
- Multitasking.
- Emotional intelligence.
- Technical proficiency (online/mobile platforms).
Benefits:
- Competitive pay.
- 401(k).
- Paid time off.
- Tuition reimbursement.
- Fitness reimbursement.
- Paid training and career development.
- Shift differentials and performance incentives.
Remote Requirements:
- Hardwired high-speed internet (50 Mbps minimum).
- Dedicated home office space.
- Quiet, professional work environment.
About KeyBank:
KeyBank is committed to delivering exceptional client experiences through teamwork, innovation, and a supportive work culture. Join a team that values growth, collaboration, and recognition.
Vacancy posted 5 days ago
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