Customer Service Representative

Job Description

Job Description

Position Description: The Future Student Coordinator is responsible for assisting prospective students through the admissions process and providing them with information about the institution's programs and services. This position serves as a primary point of contact for prospective students and works closely with the admissions team to ensure a smooth transition from inquiry to enrollment.

Key Responsibilities:
Respond to inquiries from prospective students via phone, email, and in-person visits.
Conduct campus tours and information sessions for prospective students and families.
Assist students with the application process, including reviewing applications for completeness and accuracy.
Coordinate recruitment events, such as open houses, information sessions, and college fairs.
Develop and maintain relationships with high school counselors and community organizations to promote the institution.
Track and report on recruitment activities and outcomes.
Collaborate with other departments, such as academic advising and financial aid, to ensure a seamless transition for students.
Stay up-to-date on industry trends and best practices in student recruitment and enrollment management.
Qualifications:
Previous experience in admissions, recruitment, or student services preferred.
Excellent communication and interpersonal skills.
Ability to work independently and as part of a team.
Strong organizational skills and attention to detail.
Knowledge of post-secondary education programs and admissions processes.
Proficiency in Microsoft Office and student information systems.
Commitment to diversity, equity, and inclusion in student recruitment efforts.