Airport Customer Service Leader & Safety Advocate

American Airlines

American Airlines is seeking a Customer Service Manager for the Airport Workforce Management team at Charlotte/Douglas Intl. You will lead front-line staff, coordinate frontline assignments, and ensure a safe, high‑performing operation delivering exceptional customer service.

The role requires strong leadership, safety focus, and the ability to manage multiple software programs (GS Realtime, Prime, SABRE). Weekend/holiday shifts and a competitive benefits package are included.

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Vacancy posted 4 days ago

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