Service Operations Coordinator

Service Operations Coordinator

The Service Operations Coordinator supports the Residential Service team by managing customer requests, service intake, case progression, work order creation, and troubleshooting. This role blends customer service, coordination, and technical expertise to drive timely, accurate resolution of service issues.

This individual provides a high level of customer service to residential solar and battery customers by clearly communicating technical information, maintaining organized documentation, and coordinating cross-functionally to advance service cases. This role involves leading diverse projects that require research, proactive troubleshooting, and full ownership of issues from identification through resolution.

The ideal candidate is analytical, highly organized, and collaborative, with experience managing high-volume workflows while maintaining strong attention to detail and customer experience. A firm understanding of residential solar PV systems, battery storage, and online monitoring platforms is required to effectively diagnose issues and guide customers through troubleshooting.

High-Level Responsibilities

• Manage service intake and case documentation
• Proactively monitor systems and identify service opportunities
• Conduct outbound outreach to existing customers to generate service revenue opportunities, including proactive monitoring-based engagement
• Handle customer follow-ups (calls, texts, emails)
• Support RMA process as needed
• Assist with scheduling and coordination
• Support preventative maintenance program execution

Essential Functions

• Track and manage all residential service inquiries
• Communicate clearly and consistently with customers on status and next steps
• Support phone-based troubleshooting and information gathering
• Maintain accurate, detailed documentation in Salesforce
• Coordinate internally to move service cases toward resolution
• Assist with scheduling support during high-volume periods
• Help resolve customer and internal service issues
• Support data tracking and metrics reporting

Core Skills & Capabilities

• Strong attention to detail and follow-through
• Excellent written and verbal communication
• Highly organized with the ability to prioritize and multitask
• Ability to handle high-volume, fast-paced work
• Proficiency with Microsoft Office; Salesforce preferred
• Firm understanding of residential solar PV, battery storage systems, and online/web-based monitoring platforms
• Proactive problem-solving and ownership mindset
• Positive, team-oriented approach

Success Factors

• Ownership and accountability for outcomes
• Clear, proactive communication
• Strong organization and detail management
• Ability to work independently with minimal direction
• Effective collaboration across teams

Physical Demands and Work Environment

This role routinely uses standard office equipment and requires prolonged periods of sitting and working at a computer. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Primary work is performed in an office setting. Work may require travel between Namaste Solar's Denver and Longmont offices.

Compensation and Benefits:

• Compensation will be dependent on experience, certifications, and licenses
• Medical, Dental, and Vision insurance options within the first 30 days
• Company paid Life Insurance, Short-Term and Long-Term Disability
• 401K Program
• Voluntary Life Insurance
• Paid volunteer time
• Paid time off
• Employee Assistance Program
• Free RTD EcoPass
• Discounts to put solar on your home

Application Deadline:

As per Colorado State law, Namaste Solar must communicate an application deadline for the position. If you are interested in applying, please do so using the application link by Wednesday June 24th, 2026. We reserve the right to extend this application deadline with or without notice.

Equal Employment Opportunity:

Namaste Solar is committed to cultivating an inclusive environment for people to bring their authentic selves to work. We recognize that diverse teams make strong teams, and we encourage people from all backgrounds to apply. All qualified applicants will receive consideration for employment without discrimination based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other factors prohibited by law.