Automotive Assistant Service Advisor

Job Description

Job Description

Vista Ford Toyota of Delta is looking for a motivated, customer-focused individual to join our service department as an Assistant Service Advisor . This is a hands-on, entry-level advisor role for someone who wants to build a long-term career in automotive service—without needing prior advisor experience on day one.You'll work alongside our experienced Ford and Toyota service advisors, learning the ropes of both brands' processes while playing a critical role in keeping our service drive running smoothly every day.

What You'll Do:

• Assist with checking customers in and out at the service drive, ensuring a smooth and professional experience from arrival to pickup
• Learn Ford and Toyota manufacturer processes for warranty claims, recalls, and factory service procedures
• Shadow and support our lead service advisors to learn appointment scheduling, write-ups, multi-point inspections, and customer communication
• Step in to cover the service advisor desk when advisors are out for PTO, sick days, or other absences — keeping the department fully staffed and customers taken care of
• Help manage repair order accuracy, parts coordination, and status updates for customers
• Build product knowledge across both the Ford and Toyota lineups
• Support the team with general service department duties as needed

Growth Opportunity:

This role is built as a launching pad, not a dead end. As you gain experience and product/process knowledge, there is a clear path to grow into:

• A full-time, main-line Service Advisor (Ford or Toyota)
• A Ford Mobile Service Advisor , bringing service directly to customers

We're looking for someone who wants to grow with us — this position is designed to develop into one of those roles as you're ready.

  Compensation:

• Target base commission income of $45,000/year
• Commission structure tied to overall service department performance — as the department grows, so does your paycheck
• Full training provided on both Ford and Toyota systems and processes

What We're Looking For:

• Strong communication skills and a genuine desire to help customers
• Reliable, adaptable, and comfortable stepping into different roles/duties as needed day-to-day
• Organized, detail-oriented, and able to multitask in a fast-paced service drive
• Prior automotive, customer service, or retail experience is a plus, but not required
• A team-first attitude — this role exists to support the whole department
• Willingness to learn manufacturer-specific systems (Ford and Toyota warranty/recall platforms)

What We Offer:

• Clear career path with ongoing OEM training, mentorship, and advancement opportunities
• Flexible scheduling with paid time off that accrues from day one
• Uniforms provided
• Comprehensive benefits package , including medical, dental, vision, life, and disability insurance
• 401(k) with employer contribution
• Health & Wellness reimbursement up to $75/month
• Tuition reimbursement for continued automotive education and certifications
• Employee discounts
• Supportive leadership and a team-first culture that respects technicians and their time

Join a dealership that invests in developing its people. This role offers real, structured growth — you're not just filling a gap; you're building the skills and experience to become a full-time advisor or a Ford Mobile Service Advisor.

Who We Are:

Vista Ford Toyota, a Summit Automotive company, is built upon a different way of thinking. We embrace a culture that recognizes strength lies in differences, not similarities. Our associates are a team of highly energized, engaged, and diverse individuals united by our core beliefs and values. Together, we are dedicated to  Humility, Integrity, and Passion , fostering professional growth and processes that deliver extraordinary customer and associate satisfaction. Our brand is about the  Power of Yes – meaning that we empower our associates to provide our customers with a safe, positive, stress-free experience, whether in sales, parts, or service. We want to be known for creating a customer and associate experience that is tailored to individual and diverse needs. Summit Automotive Partners is a privately held automotive management group headquartered in Centennial, Colorado, with dealerships throughout Colorado, New England, and Wyoming. 

 

EEOCSummit Automotive Partners is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. Summit Automotive Partners strictly prohibits and does not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, religion, creed, national origin or ancestry, ethnicity, sex (including pregnancy), gender (including gender nonconformity and status as a transgender individual), age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable federal, state, or local law. All Summit Automotive Partners employees, other workers, and representatives are prohibited from engaging in unlawful discrimination. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits, and termination of employment.ADASummit Automotive Partners complies with the Americans with Disabilities Act (ADA), as amended by the ADA Amendments Act, and all applicable state or local law. Consistent with those requirements, Summit Automotive Partners will reasonably accommodate qualified individuals with a disability if such accommodation would allow the individual to perform the essential functions of the job unless doing so would create an undue hardship. If you believe you need an accommodation, refer any such request to the Human Resources Department. Summit Automotive Partners will also, where appropriate, provide reasonable accommodations for an employee's religious beliefs or practices.