Back Office Clinic Assistant

Back Office Clinic Assistant

Planned Parenthood Columbia Willamette (PPCW) is recruiting a Back Office Clinic Assistant to join our Ontario Health Center team! Bilingual Spanish preferred.

When you work for Planned Parenthood, you make a difference in the lives of those we serve by affirming the human right to reproductive health care and freedom. Our mission is to provide, promote, and protect access to sexual and reproductive health care. PPCW is the largest non-profit family planning and reproductive rights organization in Oregon and Southwest Washington.

About the Role:

The Back Office Clinic Assistant is responsible for providing support to providers and patients related to sexual and reproductive health care.

The Back Office Clinic Assistant supports and promotes the mission of Planned Parenthood Columbia Willamette (PPCW) by providing excellent customer service to patients, visitors, and co-workers. PPCW provides confidential and discrete family planning services, including abortions, while maintaining an environment of dignity, trust and respect.

The Back Office Clinic Assistant must have the ability to communicate effectively (verbal and written) with diverse patients and co-workers; must be able to work independently and as part of a team; must have the willingness and ability to adapt to job-related changes; must exhibit excellent customer service skills and be committed to providing the highest level of patient care.

Schedule Expectations: This is a full-time position, (37.5 hours/week).

Qualifications: At PPCW, we are committed to finding the best candidate for the job and that candidate may come from a variety of backgrounds. We value your lived experience as well as your work experience and encourage you to apply even if you do not meet every qualification. We encourage you to think creatively about your transferable skills, qualities, and experiences and how they could connect to the role you are applying to. Additionally, we encourage applications from Black, Indigenous and People of Color, people with disabilities, members of the 2SLGBTQIA+ community, women and others who have been historically marginalized.

Required Qualifications:

• High School Diploma or equivalent.
• 2 years of work experience in a customer service or high-volume role.
• Ability to perform all of the essential functions of the job with or without reasonable accommodation.

Preferred Qualifications:

• Experience with electronic health records (EHR)
• Bilingual Spanish skills
• Experience in medical office settings and/or positions that included direct patient contact, taking vitals, drawing blood samples and/or assisting a healthcare provider, including veterinary assisting.
• Medical Assistant Certification
• Phlebotomy Certification
• E.M.T. Certification
• C.N.A. Certification

Total Rewards: The full wage range for this position is $20.02 to $29.17 hourly. Bilingual Premium Pay is $1.69 per hour, and interpreter-level skills are paid an additional $1.69 ($3.38 hourly). At PPCW we're proud to calculate a wage offer based on candidate experience, rather than negotiate an offer which leads to pay inequity. New hire wage placement typically does not exceed the midpoint of the wage range. You'll receive a comprehensive benefits package, including competitive salaries, health insurance, retirement plans, and more. Our benefits include:

• Up to 4 weeks of annual paid time off (increases with tenure)
• 9 paid holidays
• Paid medical, dental, and vision insurance for full-time employees.
• 403b retirement account and 6% employer match
• Employee assistance program (confidential counseling and resources)
• NHSC/HRSA Nurse Corps Loan Repayment (eligible sites and positions)
• Public Service Loan Forgiveness (eligible sites and positions)
• Ongoing professional development
• Employee referral bonuses

Physical Requirements:

• Environmental demands: exposure to dust/gas/fumes/steam/chemicals; personal protective equipment required; and potential exposure to infectious materials.
• Ability to work weekend and evening hours per established schedule.
• May be requested on occasion to travel and work at other locations to meet operational need, upon mutual agreement.
• Attend trainings and staff meetings, as established schedule allows.

Location: This position requires in-person work, meaning you will be working primarily on-site at a PPCW location. All PPCW employees must reside in Oregon, Washington or Idaho. The on-site work location for this position is our Ontario Health Center.

Essential Functions:

• Assist provider by rooming patients, obtaining vital signs, and performing other tasks as directed.
• Perform phlebotomy, complete lab testing, package specimens, and record lab results.
• Accurately input patient information in EHR.
• Perform independent patient visits, as applicable.
• Participate in all aspects of surgical services, including 1st trimester abortion care, 2nd trimester as trained, and associated lab functions, in the capacity required by the health center's service mix.
• Communicate with patients regarding PPCW health care recommendations and help schedule appointments as directed.
• Maintain and increase knowledge of PPCW services, protocols, and procedures.
• Assist in maintaining adequate stock of supplies and forms by communicating via the appropriate channels when stock is low. Order replacement stock as applicable.
• Clean and sterilize instruments, clean and stock exam rooms.
• Safely handle medical waste, utilizing universal precautions.
• Ensure compliance with all safety policies and procedures, including infection control.
• Participate in health center efforts to achieve goals for productivity and patient wait times.
• Utilize system for collecting and addressing patient complaints.
• Follow all workplace policies, procedures, and practices, including HIPAA, Mandatory reporting, and regulatory requirements.
• Participate in health center efforts to achieve revenue cycle goals.
• Accurate coding of diagnostics and service charges.
• Understand and be able to explain funding and insurance options to patients.
• Assist in the training of new staff by demonstration, observation and feedback.
• Welcome volunteers into the workplace and answer questions as able.