Self Storage Facility Manager

Job Summary The Self Storage Facility Manager is responsible for overseeing the day‑to‑day operations of the storage facility, including leasing units, providing exceptional customer service, managing facility maintenance, and ensuring the property remains clean, secure, and well‑maintained. This role requires a hands‑on, customer‑focused individual who can balance sales performance with operational excellence. Compensation Hourly Pay $18–$22 Monthly Bonus Opportunities 401(k) Plan Medical benefit stipend of $525 per month Dental Insurance Vision Insurance Life, Hospital & Critical Illness Benefits available Pet Insurance Holiday Pay Paid Time Off (PTO) Work/Home Life Balance Opportunities for Career Advancement Responsibilities Sales & Customer Service: Rent storage units to customers using effective sales strategies based on customer needs. Provide exceptional customer service to both new and existing customers, building strong rapport and maintaining professional communication. Respond to customer inquiries and resolve complaints in a courteous and timely manner. Meet or exceed sales goals for insurance, merchandise, and unit rentals. Prepare auction units in accordance with company procedures and lien laws when necessary. Perform opening and closing duties in accordance with company policies and procedures. Financial Transactions & Reporting: Accept payments and process transactions accurately. Complete daily bank deposits and maintain proper documentation. Follow all company protocols related to cash handling and record keeping. Property & Unit Maintenance: Conduct daily property walks, perform lock checks, and ensure all units are clean and operational. Keep the office, property, and vacant units clean and organized at all times. Perform general maintenance, including: Plumbing: Repairing leaks, unclogging drains, and installing fixtures. Electrical: Troubleshooting wiring, replacing outlets, and installing light fixtures. Carpentry: Repairing doors, windows, and minor structural elements. HVAC: Basic knowledge of heating and air systems for minor fixes or coordination with vendors. Handle groundskeeping duties such as mowing, trimming, planting, and snow removal during winter months. Operational Oversight: Ensure the facility is secure, well‑maintained, and compliant with company standards. Monitor equipment and property conditions, report larger repair needs, and follow up as needed. Perform other general office and maintenance duties as assigned to support operations. Regulatory Compliance: Adhere to all company policies and procedures, as well as applicable local and state regulations. Maintain accurate and up‑to‑date records related to unit rentals, maintenance activities, and customer interactions. Qualifications Willingness to work respectfully with people of diverse backgrounds. 2-3 years of managerial experience. Basic computer skills and proficiency in Microsoft Word & Excel. Strong written and verbal communication. Professional presentation. Must have a flexible schedule with weekend availability. Ability to solve problems involving residents, personnel, finances, equipment/maintenance issues, emergency situations, etc. Willing to learn and a drive to improve community/asset. General maintenance skills required; general plumbing, electrical, carpentry & HVAC knowledge. Ability to lift to 50 pounds is required. Valid driver's license and clean background required in order to complete daily bank deposits. Disclosures We are an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, veteran status, or any other legally protected status. We are committed to providing reasonable accommodations for qualified individuals with disabilities during our application and hiring processes. If you need assistance or accommodation, please contact us at View email address on click.appcast.io. We participate in the federal E-Verify program to confirm the employment authorization of all newly hired employees. For more information, please review the Right to Work and E‑Verify notices available here: (English) (Spanish) (English) (Spanish) #J-18808-Ljbffr