Senior Associate - Digital Product Management (Banking COE)

Global Commercial Services (GCS) serves millions of business customers around the world, from mom-and-pop shops to Fortune 500 companies. We back businesses so they can do more business, with a mission to be the undisputed leader in financial and membership services - responsibly driving double-digit revenue growth. We do that by offering a diverse range of payment and cashflow tools, from a wide range of traditional card products, to working capital and supply chain financing, to new digital solutions that make it easy for our customers to manage a full range of their financial and payment needs.

Join the Banking Center of Excellence (COE) and help power the future of banking at American Express. American Express is committed to growing consumer and commercial deposits, and we’re not slowing down. As we scale our banking operations to new heights, we’re building the next generation of digital capabilities that meet the highest standards of compliance, automation, and innovation. The Product Associate will focus on delivering new marketing and onboarding capabilities to accelerate the growth of American Express banking products.

How will you make an impact in this role?

In this role, you will support the development and delivery of Banking Marketing Acceleration and Onboarding capabilities alongside a team of collaborative product developers. This is your chance to work at the intersection of product, data, technology, and marketing — where every capability you launch will strengthen our foundation for growth and unlock new opportunities.

Demonstrate a high degree of accountability for every capability you manage and effectively engage cross-functional partners throughout the development process. By ensuring that key capabilities are clearly documented, tested, and deployed, you will directly strengthen the operating environment of American Express National Bank as it continues to grow.

Responsibilities

• Support Product Manager with development and launch of new features and capabilities in collaboration with our partner teams
• Contribute to product strategy and execution of the roadmap
• Translate business, platform, and data requirements into clear documentation, including data flows and process maps
• Define and execute rigorous product testing plans to ensure we are mitigating risk and prioritizing quality with the launch of new capabilities
• Liaise with partners and stakeholders as required on new capabilities
• Maintain pulse on external digital product development trends, marketplace dynamics, and competitive landscape to inform continuous product evolution

Qualifications

Minimum Qualifications

• Experience in digital banking, product management, product development, or marketing technology roles, with strong technical acumen
• Comfortable partnering with engineering, data, and business stakeholders to define requirements and support delivery
• Ability to take a collaborative approach to operate in a matrixed environment
• Can-do attitude with a passion for digital products and technology
• Clear written and verbal communication skills, including documenting requirements, creating data diagrams and explaining details to both technical and non-technical audiences
• Proven self-starter who can independently drive work forward in a fast-paced environment
• Strong problem-solving skills with the ability to break down complex problems and translate them into scalable data-driven solutions

Preferred Qualifications

• Prior experience in a product management, product development, or martech role

Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• 6% Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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The below represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.​