Senior Product Manager- Communications Center Automation

Senior Product Manager – Communications Center Automation The Company Versaterm is a global public safety solutions company helping agencies transform their organizations by providing innovative solutions, expertise and an unwavering dedication to customer service. We are on a journey to build a public safety technology platform that will enhance community safety by creating purposeful integrations across the public safety spectrum. We deliver intuitive tools developed for public safety agencies, forensic labs, court systems, schools and other institutions. Our selective growth strategy focuses on improving customer and user workflows for more efficient and effective operations, leading to better service and outcomes. Our teams are driven by innovation, expertise and an unwavering commitment to customer success. As we continue to grow and expand our ecosystem, you’ll have the opportunity to contribute to solutions that enhance community safety and transform the future of public safety technology. If you’re passionate about making a meaningful difference, we’d love to hear from you. The Role As a Senior Product Manager, you help streamline the workflow of non-emergency and emergency phone calls with related multimedia interactions. Our Community Engagement and 9-1-1 systems power Communication Centers that keep communities safe. In this role, you set strategic direction, mentor junior PMs, and drive complex feature prioritization across teams. You will own the product's P&L and pricing strategies, working closely with customers, marketing, designers, and engineers to deliver solutions that simplify complex workflows and enhance community safety. This position is both strategic and hands‑on – balancing long‑term product direction with day‑to‑day prioritization. This job posting is being used to fill an existing vacancy. What You Do Define the product's vision and long‑term strategic direction, ensuring alignment with company objectives and customer needs. Clearly articulate the business case and customer value for each initiative or feature. Lead strategic planning by identifying major areas of investment, building business cases, and securing internal approvals. Serve as the recognized subject matter expert on the product, the market, technology trends, and the competitive landscape. Use P&L insights to guide roadmap prioritization, ensuring financial targets are considered. Defining the Roadmap Translate product strategy into actionable plans, determining what to build and when to release it. Build and maintain both a detailed development roadmap for internal teams and a high‑level roadmap for executives and customers. Gather input from customers, internal stakeholders, market research, and industry insights. Partner with engineering, design, and cross‑functional teams to ensure delivery that meets market needs and quality standards. Establish pricing strategies, define core product positioning and messaging, and drive go‑to‑market launch plans. Evaluating and Prioritizing Features Collect, develop, and curate ideas from customers, sales, and internal stakeholders for the backlog. Prioritize features by balancing user value, development effort, time to market, and competitive differentiation. Track and evaluate product performance including sales, feature adoption, and user satisfaction. Run trials, pilots, and MVPs to validate assumptions and refine the product before broader launches. Perform ongoing market and competitor research. Analyzing and Evaluating Track and evaluate product market performance including sales, renewals, and win/loss data. Track and evaluate product financial performance including revenue, operational costs, and P&L impact. Track feature adoption, usability, and user satisfaction to drive continuous improvement. Stakeholders and Key Work Partners Collaborate internally with engineering, design, sales, marketing, partner success, support, implementation, finance, legal, and the leadership team. Engage externally with customers, end‑users, and partners to gather feedback, build relationships, and deliver demos. Promote the product through training, sales enablement, webinars, newsletters, and direct customer interactions. Act as a product evangelist and build trust as a leader across the business. What You Bring Required Qualifications Bachelor's degree in Computer Science, Business, or related field. Advanced degree or relevant certifications (e.g., Pragmatic Marketing, CSPO, SAFe PO) are a plus. A minimum of 7 years of product management experience within a software organization. Experience with pricing strategies, business cases, and P&Ls. Experience developing and executing modernization strategies, including transitioning legacy solutions to cloud‑based architectures. Experience establishing value propositions, product messaging, and go‑to‑market strategies. Proven experience overseeing all elements of the product development lifecycle. Strong understanding of Agile frameworks, particularly Scrum or Kanban. Highly effective cross‑functional team management and the ability to influence up, down, and across the organization. Exceptional writing, editing, and presentation skills. Strong organizational skills and attention to detail. Asset Qualifications Experience with Aha! Product Management software. Familiarity with software engineering concepts such as APIs, databases, and cloud platforms. Experience with Call Center software such as ACD, IVR and AI bots. Demonstrated experience using AI tools to accelerate product workflows, including requirements generation, research synthesis, and user story drafting. Familiarity with AI‑native or spec‑driven development (SDD) practices is a plus. Note: Due to the nature of our work with public safety agencies, this position requires compliance with the FBI's Criminal Justice Information Services (CJIS) Security Policy. Candidates must successfully pass a comprehensive, fingerprint‑based background check. Please note that specific customer contracts may impose additional security verification requirements. Obtaining and maintaining all required security clearances is a condition of employment. For more information on CJIS security requirements, please visit the FBI's CJIS Security Policy Resource Center. Versaterm is committed to fair and equitable compensation that is competitive, consistent, and aligned with the value each role contributes to our organization. The starting salary for this position will be dependent upon many factors, such as the successful candidate’s skills, experience, education, training as well as internal equity, market data, and business needs. In addition to base salary and our comprehensive benefits offering, some roles may also be eligible for variable compensation such as incentive plans or discretionary performance bonuses. Versaterm is an equal opportunity employer and is committed to equity, diversity, inclusion, and a barrier‑free workplace. Accommodations are available upon request throughout all stages of the recruitment process and apply to the terms and conditions of employment. For more information, please View email address on click.appcast.io. #J-18808-Ljbffr Versaterm