Product Manager - Disputes

Role Description

Product Managers in Product Development/Management drive product strategy from conception through implementation, with ownership of scalable, high-impact products. In the Disputes domain, this role is responsible for building and evolving a platform that enables clients to manage the full dispute lifecycle (chargebacks), including creation, status management, and resolution, integrated with card networks such as Visa and Mastercard.

This is a highly technical product role that requires translating complex network rules, operational processes, and client needs into scalable APIs, workflows, and state-driven systems. The Product Manager works closely with engineering to define architecture decisions, ensure performance and reliability, and deliver incremental value.

The role also involves direct interaction with clients and partners, supporting integrations, troubleshooting real-world issues, and continuously improving the product toward automation, self-service, and operational excellence.

All roles require digital fluency, including the ability to work with emerging technologies such as Generative AI tools (e.g., ChatGPT, Microsoft Copilot) to support everyday work.

• Own the Disputes product strategy and roadmap, focusing on scalability, performance, and client impact.
• Translate network rules and operational processes into APIs, workflows, and product features.
• Define and evolve dispute lifecycle (creation, status management, resolution) and related data models.
• Partner closely with engineering on technical design, architecture decisions, and product delivery.
• Interact directly with clients and partners, supporting integrations and resolving real-world issues.
• Drive automation and self-service capabilities to improve operational efficiency and user experience.

Qualifications

• 5 or more years of relevant work experience with a Bachelor's Degree or at least 2 years of work experience with an Advanced degree (e.g. Masters, MBA, JD, MD) or 0 years of work experience with a PhD.
• 6 or more years of work experience with a Bachelor's Degree or 4 or more years of relevant experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or up to 3 years of relevant experience with a PhD.
• Experience in product management, product ownership, or business process design, preferably in payments, cards, or dispute (chargeback) environments.
• Experience translating complex operational processes and card network rules (e.g., Visa, Mastercard) into scalable product solutions, APIs, and workflows.
• Experience working in agile environments, applying Agile principles across product design, development, testing, and delivery.
• Familiarity with building and managing API-based products and backend platforms that support transaction processing, dispute lifecycle, or financial operations.
• Experience managing and delivering complex, cross-functional projects involving engineering, operations, and client-facing teams.
• Experience working directly with clients or partners, supporting integrations, understanding business needs, and resolving real-world operational challenges.
• Strong ability to analyze and improve end-to-end processes, particularly in contexts involving state-driven systems, automation, and operational efficiency.
• Experience gathering and translating user and client feedback into product requirements and prioritization decisions.
• Track record of driving product delivery with high velocity, quality, and accountability in a fast-paced environment.
• Experience leading or working closely with Scrum teams, including backlog management, refinement, and delivery planning.
• Agile certifications such as CSM, CSPO, or equivalent are a plus.
• Experience working with issuers, fintech's, or financial institutions in the payments or cards industry, particularly in dispute (chargeback) processes.
• Experience in product management of payments platforms, dispute/chargeback systems, or other transaction-based or operationally complex products.
• Hands-on experience with API-based products, including REST, JSON, and integration patterns across distributed systems.
• Familiarity with card network ecosystems (e.g., Visa, Mastercard) and understanding of dispute workflows, lifecycle, and regulations.
• Knowledge of system design considerations such as scalability, performance, and reliability in high-volume transaction environments.
• Experience supporting or leading integrations with external partners, platforms, or network systems.
• Experience working in global, highly matrixed organizations, managing cross-functional stakeholders across engineering, operations, and client-facing teams.
• Strong track record of developing and executing product strategies that improve adoption, operational efficiency, and client experience.

Company Description

Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.

At Visa, you'll have the opportunity to create impact at scale — tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world.

Join Visa and do work that matters – to you, to your community, and to the world. Progress starts with you.