Customer Literature Technical Writer

Description

The Role

Join GM’s Customer Literature team and play a meaningful role in delivering accurate, clear, and customer-focused information that reaches millions of vehicle owners worldwide. As a Technical Writer, you will author and manage owner’s manual content within GM’s content management system, collaborating cross-functionally with engineering, marketing, legal, and safety teams to review details before providing to the customer. You will exercise independent judgment in identifying and resolving content issues, proposing process improvements, and driving quality across the full content lifecycle. This role offers the opportunity to work on exciting global vehicle programs and contribute directly to GM’s mission of ensuring customers have the information they need, when they need it.

What You’ll Do

Develop, author, and proofread customer literature (owner’s manual) content, managing the full authoring cycle within GM’s content management system

Research technical product information and collaborate directly with engineering subject matter experts to ensure accuracy of vehicle-specific content

Partner with safety, legal, and regulatory coordinator to identify and incorporate required text; coordinate with proofers/editors to ensure alignment with GM’s global writing style guidelines

Perform on-vehicle and bench validations to verify content accuracy and review findings with engineering and the customer literature team

Identify and correct non-routine problems in existing content, systems, and processes through independent judgment; propose and lead process improvement initiatives to reduce authoring effort and improve quality and consistency

Assist in onboarding and training new team members; keep training documentation current as processes evolve

Maintain business records and documentation per GM record retention policy, and complete all assigned work in accordance with established production schedules

Your Skills & Abilities (Required Qualifications)

Bachelor’s degree in English, Communications, Technical Writing, or a related field or equivalent technical experience

2+ years of technical writing experience with a strong command of the English language and the ability to communicate complex subject matter clearly, both orally and in writing

Demonstrated ability to work with general supervision, exercising independent judgment and decision-making to identify and propose solutions on significant content matters

Strong organizational skills, attention to detail, and the ability to multi-task and manage multiple priorities without direct oversight

Proven time management skills with the ability to deliver in a production-based environment with strict deadlines

Comfort using AI-enabled tools to improve the efficiency, quality, and effectiveness of day-to-day work while maintaining strong human judgment

Ability to learn and adapt to new technology platforms, including Google Workspace (Docs, Sheets, Slides, Drive), as well as content management and authoring tools

Self-starter with strong interpersonal skills and the ability to work effectively in both virtual and in-person environments

Demonstrated commitment to GM’s cultural behaviors with the ability to navigate a diverse global environment

What Will Give You A Competitive Edge (Preferred Qualifications)

Automotive knowledge or experience authoring automotive-related customer literature

XML or DITA authoring experience, including structured content modeling and content reuse

Project management experience

Experience with enterprise content management systems

Familiarity with safety, legal, and regulatory requirements (e.g., FMVSS)

About GM

Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.

Why Join Us 

We believe we all must make a choice every day – individually and collectively – to drive meaningful change through our words, our deeds and our culture. Every day, we want every employee to feel they belong to one General Motors team.

Total Rewards | Benefits Overview

From day one, we're looking out for your well-being–at work and at home–so you can focus on realizing your ambitions. Learn how GM supports a rewarding career that rewards you personally by visiting Total Rewards resources. 

Non-Discrimination and Equal Employment Opportunities (U.S.)

General Motors is committed to being a workplace that is not only free of unlawful discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that providing an inclusive workplace creates an environment in which our employees can thrive and develop better products for our customers.

All employment decisions are made on a non-discriminatory basis without regard to sex, race, color, national origin, citizenship status, religion, age, disability, pregnancy or maternity status, sexual orientation, gender identity, status as a veteran or protected veteran, or any other similarly protected status in accordance with federal, state and local laws. 

We encourage interested candidates to review the key responsibilities and qualifications for each role and apply for any positions that match their skills and capabilities. Applicants in the recruitment process may be required, where applicable, to successfully complete a role-related assessment(s) and/or a pre-employment screening prior to beginning employment. To learn more, visit How we Hire.

Accommodations

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