Patient Care Advocate

Job Title: Patient Care Advocate
Location: Mount Laurel Animal Hospital - Mount Laurel, NJ
Job Type: Full-Time
Requisition ID: 1295

About the Job

Mount Laurel Animal Hospital is looking to hire a skilled and compassionate Veterinary Technician to serve as a Patient Care Advocate. This unique role bridge the gap between exceptional medicine and an exceptional client experience. As the primary liaison between our medical teams and pet owners, you ensure clients remain informed, supported, and confident throughout their pet's medical journey. If you are an experienced veterinary professional who thrives on building relationships, educating clients, and providing compassionate care while remaining flexible to meet the needs of a busy specialty and emergency hospital, we'd love to meet you.

Position Overview:

This role combines advanced client communication with hands-on veterinary support. While much of the day is dedicated to client education, follow-up care, and coordinating communication between departments, Patient Care Advocates are also expected to assist with patient handling, discharge appointments, and other clinical technician responsibilities whenever hospital operations require.


A Quick Look at a Day in the Life:

A day at Mount Laurel Animal Hospital starts before you even walk through the doors. As you drive onto our beautiful working farm campus, you are greeted by some of the animals that make our hospital such a unique place to work including longhorns, emus, goats, pigs, and geese are all part of the experience. It is not your average trip into work, and that is just the beginning. Forgot your coffee or breakfast on the way in? No problem. Our team enjoys access to a fully stocked breakfast bar along with free snacks available on site for staff, helping you start the day fueled and ready.


Once your shift begins, you will step into a fast-paced, team-centered hospital environment where your role truly matters. A typical day may begin by following up with clients after procedures, reviewing medical records, and coordinating updates with doctors and technicians. Throughout the day, you'll educate clients on medications, treatment plans, and home care instructions, answer questions with compassion, and help guide them through their pet's medical journey. When hospital needs shift, you'll step into a clinical support role by assisting with patient discharges, safely handling and restraining patients, and supporting the veterinary team to ensure seamless patient care. Every day brings new challenges, meaningful conversations, and opportunities to make a lasting impact on both pets and the people who love them.

Responsibilities:

Client Advocacy & Communication
• Serve as the primary communication liaison between clients and the medical team
• Complete patient follow-up calls and document client interactions within the medical record.
• Communicate diagnostic results, treatment recommendations, and ongoing care instructions as directed by veterinarians.
• Provide compassionate support while helping clients understand complex medical information.
• Recognize concerns that require immediate escalation to the medical team.
• Educate clients regarding medications, common side effects, home monitoring, and discharge instructions.
• Assist with client concerns while maintaining exceptional service standards.

Patient Care Coordination
• Collaborate closely with veterinarians, technicians, assistants, and Client Service Representatives to ensure seamless patient care.
• Review medical records to identify outstanding client communications or follow-up needs.
• Help prioritize communication based on patient status and urgency.
• Maintain accurate documentation within the electronic medical record.

Clinical Support
• Performing patient discharge appointments.
• Safely restraining and handling patients for examinations, treatments, and procedures.
• Assisting technicians and veterinarians during periods of increased patient volume.
• Transporting patients throughout the hospital.
• Supporting patient care initiatives while maintaining patient safety and comfort.
• Performing additional technician-level responsibilities consistent with training and credentialing.

Physical & Work Environment Requirements
• Ability to lift and carry animals or equipment weighing up to 50 lbs
• Capable of standing, walking, kneeling, and bending for extended periods
• Safely restrain dogs, cats, and exotic species as appropriate.
• Perform technician duties involving patient handling when hospital operations require.
• Comfortable working in a fast-paced, high-volume environment with frequent interruptions
• Work evenings, weekends, holidays, and flexible schedules based on departmental needs.

Qualifications

Required:
• 2+ years of veterinary clinical experience.
• Strong understanding of veterinary terminology, diagnostics, medications, and treatment plans
• Ability to educate clients with compassion and professionalism.
• Strong verbal and written communication skills in English
• Comfortable working with electronic medical record systems.
• Ability to multitask in a fast-paced specialty and emergency hospital.
• Self-motivated and confident leading communication between departments
• Organized with great attention to detail and time management
• Calm, compassionate, and professional under pressure

Preferred
• Certified Veterinary Technician (CVT).
• Experience in emergency or specialty medicine.
• Experience with Cubex, EzyVet, or comparable veterinary software.

Benefits
• Competitive base salary
• Medical, dental, and vision insurance
• 401(k) with employer matching
• Continuing education (CE) allowance
• Generous PTO policy
• Career advancement pathways and mentorship opportunities
• Supportive and inclusive work culture
• Access to state-of-the-art equipment and advanced technologies
• Flexible work schedule options

Additional Perks
• On-site events and staff appreciation activities throughout the year
• Fully equipped staff kitchens with complimentary snacks and beverages
• Relaxed break areas to recharge during your shift
• Employee pet care discounts
• And much more

Expectations of Conduct

All of our staff is expected to demonstrate professionalism, dependability, and accountability in all aspects of the role. Candidates should communicate clearly and respectfully, follow hospital policies and medical protocols consistently, maintain accurate documentation, and contribute positively to team culture. A willingness to learn, accept feedback, and support shared hospital goals is essential.

What We Value

At Mount Laurel Animal Hospital, we strive to BE EPIC: Empowerment, Empathy, Professionalism, Integrity, and Collaboration. We are looking for team members who embody these values each day through compassionate patient care, respectful communication, accountability, and a strong commitment to supporting both their coworkers and the hospital as a whole.

Why Choose Mount Laurel Animal Hospital?
At Mount Laurel Animal Hospital, your skills are valued, your growth is supported, and your work has a direct impact on patient care. We are committed to high-quality medicine, strong nursing support, and continued professional development. If you are looking for a hospital where you can continue to build your knowledge and be part of a dedicated, team-centered environment, we encourage you to apply.

About Us
Mount Laurel Animal Hospital is a fast-growing, privately owned hospital that values professional development and a strong work-life balance. Our team includes over 400 highly trained support staff, including Veterinary Technician Specialists in multiple fields. We offer a collaborative environment supported by leading-edge technology, including MRI, CT, fluoroscopy, and more. Located just outside Philadelphia and within driving distance of NYC and the Jersey Shore, we're ideally situated for both career and lifestyle.

Learn more at:

Our Commitment to Diversity, Equity & Inclusion
Mount Laurel Animal Hospital is proud to be an Equal Employment Opportunity (EEO) Employer. We are committed to fostering a workplace that embraces diversity and maintains a respectful, inclusive environment. Discrimination of any kind is strictly prohibited, and our policies apply to all aspects of employment.

Accommodation Notice
If you require accommodations during the application or interview process, please let us know in the "Want to tell us anything" section of the application. All accommodation requests are confidential and will not impact your candidacy. We are committed to providing an inclusive and accessible hiring experience.

Please note f inal compensation is influenced by industry experience, schedule, credentials, skills, and applicants' abilities.