General Manager (Charley's Cheesesteak)

Key Responsibilities Hire, train, coach, and develop team members Create and maintain a positive, motivating work environment Ensure proper scheduling and staffing levels Customer Service: Foster a culture of outstanding guest service Respond to customer feedback and resolve concerns promptly Maintain high standards of quality, service, and cleanliness Operations Management: Oversee all daily restaurant operations Ensure compliance with health and safety regulations Maintain store cleanliness, equipment, and organization Financial Accountability: Manage labor costs, food costs, and controllables to meet targets Review and analyze financial reports and adjust as necessary Conduct inventory counts and manage ordering processes Compliance & Standards: Enforce company policies, procedures, and standards Maintain food safety and sanitation standards Ensure accurate cash handling and banking procedures Qualifications Minimum 2-3 years of restaurant management experience (quick service preferred) Strong leadership and communication skills Proficient in basic computer and POS systems Ability to work a flexible schedule, including nights, weekends, and holidays Must be able to stand for extended periods and lift up to 50 lbs #J-18808-Ljbffr