Switchboard Operator

Intermountain Health St Vincent Regional Hospital

Part time

R176268

Job Description:

In this position, the Switchboard Operator provides processing of all inbound calls from the public at large and internal users, providing general information and caller connecting support through use of the telephone system

Scheduling Details

Part-time, 30 hours/week. Grave shift. 9 p.m. - 7 a.m. Tuesday - Thursday. No on call or weekend requirements

Essential Duties and Responsibilities

Switchboard Responsibilities

• Answers incoming switchboard calls in the order they're received.

• Assists caller: answers questions, gives directions, transfers call or pages.

• Answers the hospital emergency line, monitors Nurse Call and dispatches all emergencies.

• Monitors and dispatches hospital facilities alarms.

• Performs Resource Specialist duties (after-hours answering and contacting on-call providers,

• after-hours triage, after-hours medical records requests, after-hours appointment scheduling).

Minimum Requirements

• Ability to type 40 wpm

• Ability to communicate effectively and diplomatically within a multi-functional team

• Strong organizational skills and attention to detail

• Ability to successfully function in a fast paced, service oriented environment with minimal face-to-face interaction.

• Experience in understanding and usage of computers as well as the ability to learn applications relevant to the position

Preferred Requirements

• High School diploma or equivalent.

Physical Demands

• Sedentary-Primarily sitting/lifting 10 lbs maximum

Location:

Intermountain Health St Vincent Regional Hospital

Work City:

Billings

Work State:

Montana

Scheduled Weekly Hours:

30

The hourly range for this position is listed below. Actual hourly rate dependent upon experience.

$17.77 - $23.10

We care about your well-being – mind, body, and spirit – which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.

Learn more about our comprehensive benefits package here ( .

By applying for a position with Intermountain, I acknowledge that I will comply with all applicable Intermountain policies and expectations. If applying for a remote or hybrid role, this includes remote work expectations related to confidentiality, information security, work schedules, conflicts of interest, and use of company equipment. I further acknowledge that outside employment or activities may not interfere with job responsibilities or create a conflict of interest with Intermountain. Actual or reasonably perceived conflicts may be grounds for disqualification from consideration or, if hired, corrective action up to and including termination of employment.

Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

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All positions subject to close without notice.

Headquartered in Utah with locations in six primary states and additional operations across the western U.S., Intermountain Health is a nonprofit system of 34 hospitals, 400+ clinics, a medical group of more than 4,800 employed physicians and advanced care providers, a health plan division called Select Health with more than one million members, and other health services. Helping people live the healthiest lives possible, Intermountain is widely recognized as a leader in clinical quality improvement and efficient healthcare delivery.

Join our world-class team and embark on a career filled with opportunities, strength, innovation, and fulfillment.

To find out more about us, head to our career site here ( .

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Introduce yourself to our Talent Acquisition team and we will get in touch if there is a role that seems like a good match.

Intermountain Health’s PEAK program supports caregivers in the pursuit of their education goals and career aspirations by providing up-front tuition coverage paid directly to the academic institution. The program offers 100+ learning options to choose from, including undergraduate studies, high school diplomas, and professional skills and certificates. Caregivers are eligible to participate in PEAK on day 1 of employment. Learn more. (

The primary intent of this job description is to set a fair and equitable rate of pay for this classification. Only those key duties necessary for proper job evaluation and/or labor market analysis have been included. Other duties may be assigned by the supervisor.

All positions subject to close without notice.

Thanks for your interest in continuing your career with our team!