Keyholder | Feature One

Retail Keyholder

Reports To: Store Manager

Location: Las Vegas, NV

Company Description: FEATURE has been providing iconic, limited-edition footwear, high-end apparel, and accessories for over a decade. Starting as a small sneaker store in Chinatown near the Las Vegas strip, we took a passion for sneaker culture and turned it into a movement of art + fashion, cultivating premium menswear from all over the globe. We're home to over 120 of the most exclusive top-tier brands, from Nike and Stone Island to Off-White and Comme des Garons, including our private label brand of essential cut and sew apparel. At FEATURE, we're in a never-ending pursuit of the latest and greatest niche brands and are always evolving while offering some of the most exclusive, limited-release products in the world. We are now rapidly expanding with the success of our online store, our flagship location at Wynn Las Vegas, our original store in Chinatown, our Calabasas, CA location, and our newest location in Scottsdale, AZ.

Keyholder:

We are excited to add this critical member to the FEATURE Team. The purpose of this position is to assist the Assistant and Store Manager with day-to-day operations as well as policy enforcement and efficient task delegation.

Responsibilities:

The overall success of the store requires daily, weekly and monthly upkeep. As the Keyholder, your job is to work with the Store Manager and Assistant Store Manager to be able to delegate these recurring tasks to your people in leadership positions. Being involved in every aspect of the store enhances visibility and flow of product, customers and staffing.

The responsibilities for this position include, but are not limited to:

• Policy Enforcement
• Upkeep Safe/Change
• Return To Vendor
• Request Product
• Opening/Closing Duties
• When a discrepancy is found during shipment, see it through. Make sure whoever finds it, owns it and if they cannot figure it out make the inventory manager aware.
• RA's
• Exchanges/Store Credit
• Building Sweeps
• Client Invoices Follow Up
• Shipment Onboarding
• Upkeeping Steam Rack
• Daily Cleaning

Qualifications:

• 2+ years of selling or customer service experience
• 1+ year of retail management experience
• Must be a sales-driven, goal-oriented individual
• Must have a positive, high-energy, friendly, outgoing and engaging personality.
• Must be willing to take the first step to initiate contact with the customers and identify their shopping needs.
• Must demonstrate strong verbal and written communication skills allowing for effective communication with your customers
• Must possess computer skills to operate our retail POS system, Word, Excel and email
• Must be able to lift, carry or otherwise move objects weighing up to 15 pounds when merchandising the sales floor and use ladders or stairs