Resident Services Manager - Northfield

Job Description

Job Description

Schedule: Full Time | Monday - Friday, 8:00am-4:30pm (start and end of day is flexible) | 80 hours per pay period

Pay Range: $28-$35/hour (non-exempt), based on experience, qualifications, and location.

Why You’ll Love Working at Vivie 

• Competitive pay with employer-matched retirement and pay-on-demand
• Comprehensive health and wellbeing benefits
• Generous PTO and paid holidays
• Career growth with scholarships, training, and professional development
• Work-life benefits and modern technology that make your day easier

As a Resident Services Manager, you’ll be the bridge between residents, families, and the services that support them. Whether assisting with care coordination, advocating for resident needs, or fostering strong communication between families and staff, you’ll play a vital role in ensuring residents feel heard, valued, and supported.

As a Resident Services Manager, you will: 

• Support Residents & Families – Assist residents and families with physical, emotional, and psychosocial needs through one-on-one visits, care conferences, and ongoing support.
• Coordinate Resident Services & Resources – Connect residents with appropriate community resources, social services, and educational opportunities to promote well-being and independence.
• Facilitate Communication & Advocacy – Serve as a key point of contact for families, ensuring transparent and compassionate communication regarding resident care, needs, and services. Advocate for residents to ensure their voices are heard in decision-making. 
• Assist with Lease & Tenant Relations – Support lease signings, address lease violations, and help resolve tenant concerns in collaboration with the Executive Director/Administrator. Conduct basic tours for prospective residents and families.
• Collaborate with Interdisciplinary Teams – Work closely with nursing, activities, corporate staff, and external partners to ensure a well-rounded, resident-centered approach to care and service delivery.
• Other Duties as Assigned – The duties and responsibilities listed above are representative of the nature and level of work assigned and are not necessarily all inclusive.  

This job also requires: 

• Bachelor’s degree in social work, psychology, gerontology, healthcare administration, or a related human services field.
• 2-5 years of experience coordinating services for older adults, including care conferences and discharge planning. 
• Strong advocacy skills with the ability to professionally support residents and families. 
• Proficiency in electronic health record systems and intermediate computer skills.
• Ability to pass state mandated background check. 
• Physical capability to perform all essential job functions.
• Ability to read, write, and speak English to ensure effective communication with residents, families, and team members. 

Additional Details:

• Employment Type: Salary, exempt 
• Department: Administration
• Leadership Received: Executive Director/Administrator
• Division: Resident Services
• Travel Requirements: No
• This role does not include supervisory responsibilities