Program Associate

Role Overview The Program Associate provides welcoming front‑desk support by assisting clients and staff through professional communication, clerical organization, appointment coordination, resource distribution, collaboration with internal teams, and continuous skill development to ensure smooth program operations. Job Responsibilities Greet clients and visitors with kindness, directing them to the appropriate services or personnel, and answering phone calls in a professional manner. Assist in managing the flow of information by performing clerical tasks such as filing, data entry, and maintaining organized records to support program operations. Coordinate and schedule appointments for clients and staff, ensuring efficient use of time and resources while maintaining confidentiality. Distribute informational materials and resources to clients and visitors, ensuring they have access to necessary program services and support. Collaborate with internal stakeholders as needed. Engage in ongoing learning, training, and skill development, seeking and applying feedback to continuously improve performance and contribute to team and organizational success. Essential Functions Perform all duties and responsibilities as assigned. Kneel and move from sitting, bending, kneeling, or standing multiple times a day. Climb up and down up to 3 flights of stairs at a time. Lift, push, and pull up to 25 lbs. Other Requirements Background check. DMV check. Additional Requirements Driver's license. Automobile insurance. Education and Experience Requirements Minimum: H.S. Diploma or GED; strong organizational skills; excellent communication and interpersonal skills with a focus on customer service. Preferred: Associate's Degree (AA) in a related field; 1‑3 years relevant experience; prior experience in a food service environment working with seniors; understanding of basic nutrition and common dietary restrictions or special dietary needs; knowledge of food service and sanitation practices; prior experience collaborating with volunteers and other staff members. Certifications and Licensure Preferred Food Handler Certification. Benefits BlueCross/Blue Shield EPO/PPO Health Insurance Dental and Vision Insurance Employer‑Paid Life, Short‑Term, and Long‑Term Disability Insurance PTO, Sick Time, and 15 Paid Holidays 403(b) Retirement Savings Plan Employee Assistance Programs (EAP) Tuition Reimbursement Professional Development Opportunities and Service Awards Additional Voluntary Benefits Pay: $18.75‑$20.15 / hour Pay Transparency In compliance with the Illinois Equal Pay Act of 2003 (820ILCS112/5, et seq.), Catholic Charities of the Archdiocese of Chicago is required to provide the wages and benefits that it reasonably expects in good faith to offer for any specific job positions posted. Please note that the exact compensation package ultimately offered to an applicant may vary based on skills, experience, and location, amongst other permissible factors. Locations Round Lake, Illinois, United States Catholic Charities of the Archdiocese of Chicago is an equal opportunity employer and consideration for employment is made without regard to: race, color, national origin, religion, age, sex, disability status, protected veteran status, or any other characteristic protected by applicable law. Catholic Charities is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please send an email to View email address on click.appcast.io or call View phone number on click.appcast.io. #J-18808-Ljbffr