Retail Supervisor

Retail SupervisorThe mission of Crystal Bridges Museum of American Art is to welcome all to celebrate the American spirit in a setting that unites the power of art with the beauty of nature. Founded by philanthropist and arts patron Alice Walton, Crystal Bridges is a public non-profit charitable organization.Crystal Bridges is a museum of American art located in Bentonville, Arkansas. We explore the unfolding story of America by actively collecting, exhibiting, interpreting, and preserving outstanding works that illuminate the American heritage and artistic possibilities. Founded by Alice Walton in 2005, the museum opened in 2011 and is a public, non-profit charitable organization with free admission.The Momentary is a contemporary art space that opened to the public on February 22, 2020, in downtown Bentonville, Arkansas. The Momentary is a venue for the music, art, and food of our time, and a catalyst for creativity and economic vitality. An extension to Crystal Bridges, the Momentary is a 'living room' where community gathers to be inspired, connected, and joyful. You belong here: make the most of this moment.Position Summary:The Retail Supervisor supports service, selling, and business operations to achieve an engaging and inspiring store environment at both Crystal Bridges and the Momentary. This includes fostering community amongst the team through continued education on brand and store initiatives. This position will work closely with department leadership to ensure proper store opening, closing and cash handling procedures are followed along with proper security practices.Essential DutiesGuest ExperienceBrand Ambassador: acts as a brand representative to promote a positive and inclusive environment in the store, in line with the values of Crystal Bridges and the MomentaryGuest Experience: leads by example in upholding a service culture that demonstrates extraordinary service to cultivate an environment where all guests feel welcome, heard, and valuedCommunity Engagement: supports the store leadership team and merchandisers to promote unique guest events that drive brand engagement and deep connections with guestsLeadership + Team ManagementGuest Experience Management: actively participates leading the salesfloor and driving engagement in each zone through elevated communication; guides the team to prioritize the guest experience and achieve store objectivesHiring and Retention: participates in the recruiting, hiring, and onboarding process to ensure we retain a diverse and engaged teamTeam Development: utilizes brand resources to champion employee development and support initiatives such as inclusion training, help lead employee recognition and team building activitiesDirect Reports: All supervisors will manage and support a team of 2-3 seasonal retail associates.Visual + Business OperationsDaily Operations: supports daily operating processes such as opening and closing procedures, maintaining store standards, restocking product, and helping with facilities or IT issuesProduct Flow: collaborates with key partners to effectively execute shipment and omni fulfillment processes; supports visual standards, product stock levels, and markdownsScheduling Optimization: provides feedback about team training needs to support optimal scheduling and payroll allocation to drive sales and brand initiativesCommunication + RelationshipsInclusion: contributes to an inclusive work environment by actively listening to others and seeking different perspectivesCommunication Loop: checks in with leadership to maintain communication and teamwork on completing store objectivesEmployee engagement: adopts a people-first philosophy, prioritizing employee engagement and actively sharing store priorities and brand messages with the teamInsights and Feedback: provides insights related to the guest and staff experience and communicates feedback to retail leadership.Perform other duties and responsibilities as assigned to support evolving organizational needs.Minimum QualificationsEducation, Training, and TraitsHigh School Diploma or GED and similar experience requiredPositive, motivated, high-energy, and detail-oriented team playerEnthusiasm about being a team member at a major contemporary visual and performing arts center with a strong visitor-centered community dynamicExcellent attendance and punctuality. This role includes evening and weekend hours.Ability to be patient and flexible while also staying energized and focused on providing excellent guest serviceAbility to multi-taskAbility to be a team playerAbility to use good judgmentDemonstrated resourcefulness, good judgment and excellent oral and written communication skillsWork Experience:2 to 3 years of retail store experience, preferably as a leadExperience with POS systemsKnowledge of cash control and security regarding sales. Store opening and closing proceduresEquivalent combination of relevant education and/or experience will satisfy the minimum requirements.Skills and Abilities:Ability to lead and work as part of a teamA high degree of interpersonal and guest service skillsA positive dispositionAbility to perform well in a fast-paced work environmentSelf-motivated, hard-working, high energy team playerPhysical Demands and Work Environment:Physical demands: Lifting, carrying, and stocking 5' high shelves up to 40 lbs.; pushing or pulling more than 40 lbs.; standing for 3+ hours at a time; bending, sitting, reaching, and walking; and opening multiple doors while pushing loaded carts. Ability to reach merchandise on 6' high shelves for guests; ability to read computer screens and price tickets; and ability to package and ship bulky merchandise for guests.Work Environment: Work to be performed on a sales floor, back office, stockroom, and off-site for selling events in multiple environments both indoors and out, including different physical locations. Incumbent must meet a flexible work schedule including evenings, and weekends and available on-call for emergencies. The Retail Supervisor will be required to be available any time when needed for special events or in the absence of a manager. The regular schedule for the position includes days, weekends, holidays, and evenings. Required to work at least two Saturdays and Sundays a month.All offers of employment are contingent on your successful completion (where permitted by state law) of a confidentiality agreement and background check. In addition, you will need to provide proper identification verifying your eligibility to work in the United States.Crystal Bridges is an equal opportunity employer committed to building and maintaining a workplace that is free of discrimination and harassment of any kind. We encourage all qualified applicants to apply. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, veteran status, or any other status protected by the laws or regulations in the locations where we operate.