Food & Beverage Supervisor

Job overview


The Banquet Supervisor is responsible for managing the daily execution of all banquet functions in the hotel's continuing effort to deliver outstanding guest service.


Your day-to-day

• Identify talent both internally and externally. Interview, hire, train and onboard new associates.
• Supervise food and beverage service throughout banquet functions to ensure quality service and product quality.
• Manage daily banquet functions, including but not limited to planning, organizing and executing breakfast, coffee breaks, luncheons, dinners and cocktail receptions.
• Greet guests and continually monitor to ensure quality guest satisfaction.
• Maintain regular attendance in compliance with LodgeWorks standards.
• Make arrangements for equipment needed for guest functions, ensuring its accuracy and completeness prior to staff's arrival for room setup.
• Conduct a prefunction meeting with staff to ensure the proper service and requirements of banquet function with the direction of the Director of F&B.
• Assign stations to servers, assign side work functions and ensure that all duties are completed in a timely manner.
• Read Banquet Event Orders (BEO) and know how to complete setup properly.
• Inspect food for quality and presentation prior to serving. Keep open communication with the kitchen staff, informing them of any changes and special instructions.
• Function as a lead server for banquet events.
• Set tables in assigned area correctly and uniformly.
• Support other areas or roles when necessary.
• Coordinate and supervise all banquet activities to ensure that each course is served in accordance with the BEO.
• Be knowledgeable of the event menu and offerings.
• Act in a professional manner at all times.
• Ensure that financial goals of the department and the hotel are being met by managing labor costs, supplies and equipment.
• Determine and recommend revenue-driving initiatives in partnership with other departments.
• Audit banquet checks to ensure that all services rendered are properly invoiced in a timely manner.
• Contribute to the creation and implementation of new menus.
• Check staff attendance according to schedules and adjust and reassign server stations as necessary to provide quality service during functions.
• Purchase and monitor the inventory of supplies, equipment and furniture.
• Maintain records and daily reports of operations, keeping hotel management updated regarding department performance.
• Demonstrate an understanding of hotel emergency procedures, including fire, life and safety.
• Graciously respond to guest concerns and requests and report the situation to the Manager.
• Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
• Serve alcoholic/nonalcoholic beverages in accordance with federal, state, local and company regulations.
• Assist in any other task or duties as requested by management.

Food and Beverage Supervisor | JOB DESCRIPTION

LodgeWorks is actively hiring for a Food and Beverage Supervisor

Who we are


LodgeWorks is a privately held hotel development and management company. While our name isn't on the hotels themselves, our extraordinary culture is at the heart of our 18 hotels - including our award-winning Archer Hotel boutique collection and our portfolio of other great brands with familiar names, such as Hyatt Place, Hyatt House, Aloft, Hilton Garden Inn and Hampton Inn.


We're thrilled to be considered industry innovators with a rich 35+ year history. Yet, what we are most proud of is the strong family culture we have developed and maintained while growing to 950+ employees nationwide. At LodgeWorks, hospitality is more than just the industry in which we work; it defines everything we do. Maybe it's because we're grounded in Midwestern hospitality (our home office is in Wichita, Kansas, while our hotels are scattered across the U.S.). Or maybe it's because we actively work to make hospitality (with each other, our guests, our clients and partners) the foundation upon which everything is built.


Job overview


The Food and Beverage (F&B) Supervisor is responsible for providing excellent service and high-quality food and beverage products to guests in a safe and cost-effective manner. They are responsible for the sanitation and cleanliness of the kitchen and food preparation areas. The F&B Supervisor ensures safe food handling and service practices and works closely with the sales staff to service meeting room, catering and banquet needs. In addition, this person assists the F&B Director and General Manager in training and supervising other employees.


Your day-to-day

• Supervise daily food outlet operations to ensure the successful execution of all standards and completion of daily tasks and assignments.
• Greet customers with a smile and pleasant demeanor.
• Ensure that all personnel and systems function efficiently so that guests' expectations are surpassed.
• Assist in the onboarding and training of team members.
• Promote excellent guest service and handle guest concerns in a prompt and professional manner.
• Ensure that outlets are sanitized, cleaned, stocked and set up correctly at the start of and throughout the shift while adhering to sanitation, safety and alcohol beverage control policies.
• Provide coaching, encouragement and recognition to team members regularly.
• Understand and participate in scheduling of staff, execution of labor management and forecasting.
• Manage and monitor product quality and service and address issues accordingly.
• Assist in monitoring inventory and inventory controls.
• Perform and attend daily stand-up meetings.
• Participate in the recruitment process.
• Maintain regular attendance in compliance with LodgeWorks standards.
• Assist in any other task and duties as requested by management.

Who you are

• A team player with a heart for hospitality.
• Entrepreneurial at heart and innovative in mind.
• A long-term thinker.
• Customer-focused, with guests, clients and employees at the forefront of your thinking.
• Nimble and able to adapt to change quickly.
• Committed to sharing and togetherness and value the family mindset of our organization.
• Aware that a good reputation is a huge asset to a hotel and committed to being a representative of that great reputation.
• An excellent communicator.
• Naturally curious and value listening to solve problems.
• Comfortable following directions, guidelines and work objectives.
• Capable of exerting up to 60 pounds of force occasionally.
• Capable of standing for an entire or shift or for an extended amount of time.
• Capable of reaching overhead, utilizing both hands, leaning over, stooping and kneeling.
• A plus: Practiced, with six months' related experience in hospitality or a service industry.
• A must: Eager to be part of a great work culture and team.

Benefits


We are proud to offer competitive wages and the following benefits for full-time employees:

• PTO
• Hotel and restaurant discounts available at select LodgeWorks properties
• Health, vision and dental benefits?
• 401(k) plans with matching contributions?
• Paid holidays?
• Short-term and long-term disability (company sponsored)?
• Referral bonuses?
• Flexible spending accounts?

LodgeWorks is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status.