Mobile Retail Associate — Path to Mobile Expert

Job Overview Mobile Associates, Store-in-Store are integral to the Retail Team, bringing the T‑Mobile brand to life in National Sales partner locations. Job Responsibilities Proactively engage a broad range of customers in a high‑traffic retail environment, using digital tools to educate and showcase T‑Mobile solutions. Leverage digital self‑serve tools during customer interactions and onboarding, identifying customer needs and employing solution‑based selling techniques. Complete training on the in‑store experience, new skills, products, and processes; continuously improve skills and partner with nearby stores to onboard customers, perform store operations, and secure kiosk assets. Provide exceptional, customer‑obsessed service, exceeding expectations, capturing referrals, managing back‑processes, and performing price overrides for specialty offers. Build relationships with leadership and teams to support the end‑to‑end customer experience from account set‑up to device support. Education High School Diploma/GED (Required) Work Experience 6 months customer service and/or sales experience, retail environment preferred (Preferred) Knowledge, Skills and Abilities Customer satisfaction: Passionate customer advocate with desire to be authentic and have fun with customers. Team building: Willingness to work alongside peers and store leaders, learning and sharing best practices. Retail sales: Competitive drive and confidence to succeed in a fast‑paced sales environment. Licenses and Certifications At least 18 years of age. Legally authorized to work in the United States. Travel Travel Required: No. DOT Regulated DOT Regulated Position: No. Safety Sensitive Position: No. Compensation Hourly Base Pay: $18.00, plus $5.00 per hour training pay. Upon completion of training, promotion to Mobile Expert role with potential annual incentive target of $18,000/year. Benefits Employees eligible for health, dental, vision, 401(k), stock grants, paid time off, childcare subsidy, tuition assistance, and other benefits. (Not exhaustive.) Equal Opportunity Employer T‑Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based on these factors is not tolerated. Accommodation for Disability If you have a disability and need reasonable accommodation, contact View email address on click.appcast.io or call View phone number on click.appcast.io. This channel is not for applying or inquiring about a position. #J-18808-Ljbffr T-Mobile