Head of Agency Success & Operations

Headquarters 650 3rd Avenue S Suite 1300 Minneapolis, MN 55488, USA Description The Minnesota Star Tribune is an innovative modern media organization building on an extraordinary 158-year legacy. With seven Pulitzer Prizes and numerous other accolades, we stand as a beacon of journalistic excellence in Minnesota. We are the heart and voice of the North. Our mission is to build a better Minnesota by connecting us with the people, ideas, and stories that strengthen our communities. We’re seeking dynamic leaders who are passionate about journalism and democracy to help shape this future. If you are excited about reinventing one of our state’s most trusted institutions and leading us into a new era of growth and excellence, we want to hear from you. Foundry North, a full‑service digital agency within the Star Tribune, is seeking a Head of Agency Success & Operations at our Minneapolis, MN headquarters—a strategic leader who will serve as the agency’s “Commercial Integrator,” aligning revenue goals with operational execution to ensure every client commitment is delivered with precision, accountability, and measurable impact. Sitting at the intersection of sales, strategy, and execution, this systems‑minded operator builds and refines the frameworks, workflows, and measurement systems that enable scalable growth, high‑quality delivery, and clear revenue attribution. They own performance accountability, ensuring every client investment is tied to credible outcomes, while optimizing internal processes and cross‑functional collaboration to maintain a high‑touch service model. As a cultural bridge between sales and operations, they mentor teams to operate with a shared language—balancing ambition with feasibility and treating execution as a creative discipline grounded in technical rigor—ultimately driving agency growth while upholding the mission and impact of local journalism. At Foundry North, you’re not just a cog in the machine—you’re a decision‑maker shaping the future of the digital arm of a 158‑year‑old institution. If you believe local journalism is a cornerstone of democracy and are motivated by the impact your agency’s success has in protecting and funding our newsroom, you may be a great fit for our Head of Agency Success & Operations role. Responsibilities Model and guide the team in balancing ambitious sales with operational feasibility. Own and evolve measurement frameworks that clearly demonstrate impact. Lead revenue attribution efforts to ensure every client investment is tracked, validated, and translated into compelling success stories. Design and refine the agency’s operating cadence. Optimize workflows, improve hand‑offs, and ensure scalability while maintaining precision and a high‑touch client experience. Foster a unified language between sales and operations teams. Coach team members to view execution as a creative discipline and strategy as grounded in technical excellence. Qualifications Minimum of 7 years of leadership in a digital agency. You have enough "Sales" in you to feel the urgency of a deal and enough "Ops" in you to know exactly why a specific pixel strategy is the key to that deal’s success. Deep experience with DMPs, CDPs, and multi‑touch attribution. You don’t just look at data; you use it to tell a compelling story of client growth and revenue impact. Proven track record of scaling teams or agency service lines by building systems that empower people rather than slowing them down. Must be currently legally authorized to work in the U.S. without sponsorship for employment visa status (e.g., H1B status, 0‑1, TM, CPT, OPT, etc.). We are unable to sponsor or take over sponsorship of an employment Visa at this time. Compensation Range The compensation range for this position is $120,350 - $154,050/year. Compensation for the role will depend on several factors, including a candidate’s qualifications, skills, competencies and experience and may fall outside of the range shown. The Minnesota Star Tribune offers a competitive total rewards package, which includes a 401(K) match, healthcare coverage – medical, dental, and vision, life, disability, paid time off, and a broad range of other benefits. Learn more at benefits.startribunecompany.com . Physical Demands The physical demands described here are representative of those that are required to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is often required to remain in a stationary position (i.e. standing, sitting, or both) approximately 90%; move short distances approximately 5%; position self to pick up objects (i.e., bending, twisting, stooping) weighing up to 5 lbs. around the officing and moving (i.e. lift, carry, push, pull) items weighing up to 5 lbs. approximately 5%. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee will work in a typical office environment. This role routinely uses standard office equipment such as computers, keyboards, mouse, photocopiers, and filing cabinets. Specific vision abilities required by this job include close vision and distance vision, and the ability to adjust focus. The noise level in the work environment is usually moderate. The office environment will have normal lighting and climate control tolerances. Work from home office environment may differ from the physical offices in Minneapolis, MN. Disclaimer The duties and responsibilities of this position and this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for their job. Duties, responsibilities, and activities may change at any time with or without notice based on business needs. More about The Minnesota Star Tribune At The Minnesota Star Tribune, we recognize that our employees are our greatest asset, and we are committed to their happiness, growth, and well‑being. Here’s a snapshot of the exceptional benefits we offer: Modern Downtown Office: Enjoy a state‑of‑the‑art workspace with a free fitness center, collaborative center, golf simulator, and a rooftop patio. Wellness & Work‑Life Balance: Participate in our wellness program with financial incentives, generous paid time off, flexible holidays, one volunteer day, and two wellness days. Financial & Family Support: Benefit from a 401(k) with company match, paid parental and caregiving leave, hybrid work arrangements, and tuition reimbursement. Additional Perks: Access to an employee assistance program, pet insurance, flexible spending accounts, and health savings accounts. Even if you don’t meet every single requirement for this role, we encourage you to apply. At The Minnesota Star Tribune, we are dedicated to building a diverse and inclusive workplace and welcome applicants from all backgrounds. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor. #J-18808-Ljbffr