Manager of Field Operations

Job Description

Job Description

About the Role

Join Sparkle Squad as the Manager of Field Operations , where you will lead our field team in delivering exceptional service across Northern New Jersey. This is a hands-on leadership role focused on driving operational excellence, improving efficiency, and ensuring every job meets our high standards.

You will play a critical role in scaling our businessowning field execution, developing technicians, and building a disciplined, high-performing operation.

Responsibilities

• Oversee daily field operations , ensuring jobs are completed efficiently and at a high level of quality
• Lead, train, and develop field technicians, fostering a culture of accountability and teamwork
• Implement and enforce standard operating procedures (SOPs) and job checklists
• Monitor and improve key performance metrics (job time vs. estimate, labor %, quality)
• Coordinate scheduling, routing, and logistics to maximize crew productivity
• Conduct job site visits and quality control checks
• Troubleshoot field challenges and solve problems in real time
• Ensure all work is completed in compliance with safety standards and company policies
• Maintain oversight of equipment, vehicles, and job readiness
• Serve as the primary link between ownership and the field team
• Resolve customer issues professionally, ensuring a strong client experience

Requirements

• Proven experience in field operations, service-based business, or crew management
• Strong leadership skills with the ability to motivate, train, and hold a team accountable
• Highly organized with strong time management and problem-solving abilities
• Comfortable working in a fast-paced, hands-on environment
• Ability to analyze performance and make data-driven decisions
• Strong communication skills (both verbal and written)
• Mechanically inclined / able to quickly learn equipment and processes
• Valid drivers license and reliable transportation

Preferred Experience (Not Required)

• Exterior cleaning, facilities services, construction, or similar field-based industries
• Window cleaning, pressure-washing, soft-washing, gutter-cleaning, holiday lighting
• Experience managing multiple crews or job sites
• Familiarity with CRM or field service management software

Compensation & Growth

• Competitive compensation, based on experience
• Performance-based bonuses tied to efficiency, team performance, and quality
• Clear path for advancement into senior operations leadership as the company grows

About Us

Based in Essex Fells, NJ, Sparkle Squad is a fast-growing exterior maintenance company specializing in window cleaning, power washing, soft washing, gutter cleaning, and holiday lighting .

We are building a business centered around:

• Operational excellence
• Strong team culture
• High-quality commercial and residential service

Our customers value our attention to detail and professionalism, and our team values a culture focused on growth, accountability, and winning together .

Our Core Values

• Honesty and Integrity
• Customer Service
• Focus and Discipline
• Growth and Improvement
• Team

How to Apply

Please submit your resume along with a brief note answering:

1. A time you led a team in a fast-paced environment
2. How you improve efficiency and accountability in a field operation
3. Why youre interested in this role