Manager, Quality Assurance

Now Hiring: Manager, Quality Assurance

CJ Logistics America is seeking a dedicated Manager, Quality Assurance to lead the implementation and continuous improvement of our Quality Management System across our logistics center network. Reporting to the VP, Safety, Security and Compliance, this leadership role is responsible for establishing product quality control plans, ensuring internal compliance, providing technical leadership, and maintaining regulatory standards across pharmaceutical, food, and regulated customer environments. As a champion of operational excellence, you will serve as a change agent to build and sustain a proactive quality and continuous improvement culture.

This position works a hybrid schedule out of our corporate office in Des Plaines, IL, requiring regular on-site presence four (4) days per week.

CJ Logistics America is seeking a Manager, Quality Assurance to:

• Develop and document product quality checks, frequencies, methods, and procedures for warehousing operations that build the criteria for a control plan.
• Deliver effective and continuous training and support on the Quality Management System (QMS), principles, and methodologies.
• Oversee system performance, monitor internal compliance, and drive continuous improvement across the network.
• Act as a change agent in supporting the growth of the continuous improvement culture and drive the implementation and sustainment of visual control management throughout facilities.
• Assist with third-party audit preparations and manage corrective action plans.
• Manage and complete applicable licensing and registrations for CJ Logistics operations regarding pharmaceutical, food, and other regulatory requirements.
• Maintain and develop various quality system planning programs, including HACCP, SQF, and Food Defense plans.

To be successful in this role, you will bring:

• Bachelor's Degree in Operations, Supply Chain, Engineering, Food Science, Food Technology, Chemistry, Biology, Microbiology, or 5 years of equivalent professional experience.
• 2 to 4 years of experience in an operations environment, with practical experience in food manufacturing, supply chain management, or related quality systems fields.
• Proven experience managing small teams and leading through influence.
• Demonstrated knowledge of HACCP, cGMPs, FSMA, sanitation programs, pest control, internal audits, QA Management Systems, and FDA, USDA, and state quality requirements.
• Excellent analytical, project management, time management, and organizational skills.
• Effective oral and written communication skills with management, colleagues, and internal and external customers.
• Ability and willingness to travel up to approximately 30% of the time to facilities across the network.
• Ability to work in a hybrid setting, balancing desk work with active site walkthroughs. Must be capable of wearing required PPE (steel-toed shoes, safety glasses, high-visibility vests) and working around varying temperatures, loud noises, and industrial equipment traffic.

Ready to lead quality assurance and drive operational excellence? Apply today!

At CJ Logistics America, we know that we do our best work when we have an inclusive and diverse team, where we can draw on our different life experiences to help us deliver innovative solutions for our customers. We are an equal opportunity employer that values diversity, equity, and an inclusive workplace. Research shows that while men apply to jobs when they meet an average of 60% of the criteria, women and other marginalized people tend to only when they check every box. So if you think you might be a good fit for the role, but don't necessarily meet every single requirement on the job posting, we still encourage you to apply.

CJ Logistics delivers integrated and multimodal logistics services, connecting every corner of the world via air, sea and land. As a lead logistics partner (LLP), third-party logistics provider (3PL) and supply chain consultant, we help customers leverage supply chain management as a competitive advantage, reducing total system costs, transforming business processes, improving service and facilitating growth and change. With a focus on social responsibility and sustainability through growth with customers and communities, we prioritize the wellbeing of the end consumer, our customers and our employees. CJ Logistics is responsible for the North America region, specializing in solutions for regulated industries such as food and beverage, consumer-packaged goods, healthcare and medical supplies, and tire and automotive.

CJ Logistics is proud to be an Equal Employment Opportunity and Affirmative Action employer. We prohibit discrimination and or/harassment of any type, including but not limited to discrimination and or harassment based upon race, religion, religious creed, color, national origin, ancestry, citizenship, sex, sexual orientation, gender, gender identity, gender expression, age, pregnancy or relation medical conditions, childbirth, breastfeeding, parental status, veteran and/or military statue, disability (physical or mental) medical condition, genetic information or characteristics, political affiliation, domestic violence survivor status, marital status, or other characteristics protected by federal, state, or local law. Additionally, CJ Logistics participates in the E-Verify program in certain locations.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.