Victim Assistance Coordinator - Police

Job Description

Have you ever wanted to contribute more to your community and help those that may need extra compassion and assistance? Do you want to assist citizens and law enforcement officers alike in a non-sworn capacity? If so, being a Victim Assistance Coordinator is the right opportunity for you to be more involved! The Burlington Police Department is a nationally accredited law enforcement agency that is committed to quality, fair, and professional police services. The agency is made up of more than 150 sworn officers and 50 professional staff members serving the City of Burlington, North Carolina. Voted the #1 Police Agency in NC in 2024, we serve a growing city of approximately 60,000 residents. This position serves as a vital link between crime victims, witnesses, law enforcement, community resources, and the judicial system. The employee provides support and guidance by reviewing case information, assessing individual needs, offering referrals and resources, and helping victims and witnesses navigate the legal process. The role requires professionalism, compassion, discretion, and sound judgment when handling sensitive and confidential information while maintaining a high level of customer service and public interaction. Policing with a Purpose: Preserving the Sanctity of ALL Life, Nurture and Protect Democracy, Ensure Procedural Justice and Fundamental Fairness, Spirit of Service, Protect the Community from Harm, Treat all individuals with Dignity and Respect-the ethical foundation of policing.

Examples of Duties

Victim Services & Case Support • Contacts victims and witnesses to assess needs, provide updates on case status, and offer available services and community referrals. • Assists victims with court accompaniment, transportation, translation services, victim compensation filings, and follow-up on active and closed cases. • Makes follow-up phone calls regarding court notifications, warrants served, and related documentation.

Case Management & Documentation • Reviews crime reports and domestic violence histories, drafts reports, assigns cases, and maintains related records and data systems. • Prints, sorts, scans, mails, and distributes reports and documents to the District Attorney's Office, NCDPS, and other appropriate agencies. • Maintains Criminal Investigation Log Software and documents follow-up information in RMS supplements. • Checks and reviews data for accuracy, completeness, and compliance with established standards.

Training, Outreach & Administrative Support • Attends trainings, community meetings, police events, and partner agency meetings. • Prepares training materials and provides victim assistance and log management training to staff, volunteers, and new personnel. • Assists with accreditation reporting and dissemination of department or program information, including confidential information when appropriate. • Operates standard office and computer equipment and performs related duties as assigned.

Qualifications

Knowledge, Skills and Abilities:

Office Procedures: Thorough knowledge of standard office practices, procedures, equipment utilization, and secretarial techniques.

Basic Academic Skills: Thorough knowledge of business English, spelling, and high school-level mathematics.

Criminal Justice Knowledge: General knowledge of the criminal justice system and available victim services resources.

Office Equipment Operation: Ability to operate and maintain modern office equipment, including computers and printers.

Software Proficiency: Ability to utilize modern office software for word processing, spreadsheets, graphics, and email systems.

Communication Skills: Ability to follow oral and written instructions and communicate effectively both verbally and in writing.

Independent Work: Ability to work independently with minimal supervision.

Recordkeeping: Ability to prepare and maintain complex records and reports accurately.

Working Relationships: Ability to establish and maintain effective working relationships with employees, vendors, and the public.

Customer Service & Listening: Strong listening, written, and oral communication skills with the ability to provide professional customer service.

Public Relations: Ability to build and maintain cooperative and effective relationships with citizens and community partners.

Education and Experience: High School Diploma or GED Equivalency, One year of work experience in police work, clerical work or officer management, or related field, or an equivalent combination of education and experience, Valid North Carolina Driver's License.

Supplemental Information

Physical Requirements and Working Conditions:

• Work in this position is generally sedentary work exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body.
• Work typically involves the ability to physically perform the basic life operational functions of walking, grasping, feeling, talking, hearing and repetitive motions.
• Work necessitates visual acuity to determine the accuracy, neatness, and thoroughness of work assigned in preparing and analyzing figures, accounting, transcription, computer terminal viewing and extensive reading.
• Working conditions include inside environmental conditions.

Inclement Weather Classification: Non-Essential FLSA Classification: Non-Exempt *It is not typical for an individual to be hired at or near the top of the range for their position, and compensation decisions are dependent on the facts and circumstances of each case.* This job description in no way implies that the duties listed are the only ones the employee may be required to perform. The employee is expected to perform other tasks, duties, and training as requested by their supervisors.

Benefits

Benefits for full-time employees of the City of Burlington (with the exception of full-time sworn police officers) are as follows:

• Paid vacation and sick leave
• Ability to transfer North Carolina local government earned sick leave.
• Paid holidays for New Year's Day, Martin Luther King Jr. Day, Good Friday, Independence Day, Labor Day, Veterans Day, Memorial Day, Thanksgiving, and Christmas
• Enrollment in the Local Government branch of the North Carolina State Retirement System
• Enrollment in Empower 401k
• Health and dental insurance coverage for employee and children; spouses may be added to the policy if they are not offered coverage at their own place of employment
• Voluntary enrollment in a Flexible Spending Plan
• Life insurance
• Long-term care insurance
• Other voluntary insurances and deferred compensation plans