Customer Service Specialist - Automotive Finishes

Job Description Overview Position: Customer Service Specialist (Full‑time) Location: Automotive Branch #9705, 416 Hudiburg Circle, Oklahoma City, OK 73108 Hours: Monday through Friday, 8:00 am – 5:00 pm (subject to change based on business needs) Responsibilities Prepare orders for delivery or pickup according to schedule in a safe and timely manner (load, pack, wrap, label, ship) Load and unload products from deliveries Operate all material handling, tinting, mixing and testing equipment in a safe manner Operate and maintain warehouse vehicles and equipment, including but not limited to forklifts, hand trucks/pallet jacks, carts, etc. Assist customers in person and over the phone by determining needs and presenting appropriate products and services Process sales transactions in the POS accurately and consistently with policies and procedures Communicate and cooperate with supervisors and coworkers Keep a clean and safe working environment and optimize space utilization Follow quality service standards and comply with procedures, rules, and regulations Ensure that the stockroom is organized Comply with inventory control procedures and assist with bi‑annual inventory review Complete Monthly and Quarterly Safety Training Assist with the Physical Inventory Process, which is conducted semi‑annually Assist in promoting sales specials and initiatives Based on business needs, keyholder responsibilities include completing Branch Opening and end‑of‑day procedures and making nightly bank deposits Qualifications Minimum Requirements: Must be at least eighteen (18) years of age Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future Must have a valid, unrestricted driver’s license Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion Must be willing to work all scheduled hours, with or without reasonable accommodation Must have at least one (1) year of work experience in customer service, retail, or sales Preferred Qualifications: Have at least one (1) year of work experience in a Sherwin‑Williams Automotive Branch, or in automotive industry Have at least two (2) years of work experience in customer service, retail, or sales Have at least one (1) year of work experience using material handling equipment (e.g., forklifts, pallet jacks, hand trucks, order pickers, vacuum hoists, drum dollies, conveyor belts, etc.) Have at least a high school diploma or GED Background Check: This position requires a review of criminal history to protect the safety of the Company’s customers, staff, vendors, contractors, and the general public. Equal Employment Opportunity: Sherwin‑Williams is proud to be an equal employment opportunity employer. All qualified candidates will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status, or any other consideration prohibited by law or by contract. As a VEVRAA Federal Contractor, Sherwin‑Williams requests state and local employment services delivery systems to provide priority referral of protected veterans. Please be aware that Sherwin‑Williams recruiting team members will never request a candidate to provide a payment, ask for financial information, or sensitive personal information during the application process. #J-18808-Ljbffr