Player Services Representative Cat 4

• Provides fast and friendly gaming services including making change for players, verifying that machines are well maintained, enrolling players in our customer rewards program, and promoting Casino events and offerings.
• Understands and responds to guest service requests registered via slot dispatch, slot candlelights, radio, and face-to-face requests in correct "priority" order.
• Possesses thorough knowledge of slot game types.
• Verifies and countersigns hand paid jackpots in accordance with current gaming regulations.
• Corrects minor machine malfunctions including coin jams, printer errors, bill valuators, and slot light repairs.
• Carries a bank/wallet, and balances wallet accurately at the end of each shift.
• Handles guest complaints, and, if necessary, solicits involvement and support from supervisor.
• Develop and maintain an up-to-date knowledge of all Company events and promotions and be able to answer guests' questions accordingly.
• Ensure Compliance with federal, state, and local regulations.
• Performs all other duties as assigned.