ECOMM ACCOUNT MANAGER

Job Description

Job Description

Job Summary: As an Online E-Marketplace Key Accounts Manager, you will be responsible for managing and nurturing key accounts within a set of online e-marketplace platforms, including Amazon Vendor Central. Your primary objective will be to maximize sales and revenue growth by developing strong relationships with key stakeholders and leveraging the e-marketplace's resources and capabilities to create and manage product listings and executing to promotional calendars. In this role, you will collaborate with both internal teams and external partners, to drive account growth and meet or exceed sales targets. You will be the primary point of contact for key accounts. If you are a driven and results-oriented professional with a passion for e-commerce and account management, this role at Welspun USA offers an exciting opportunity to contribute to the success of our e-commerce business.

Essential Duties and Responsibilities: Reporting relationships, work assignments, and work schedules may be subject to change in order to meet company needs and business requirements. Duties include:

Sales Execution

• Responsible for Sales revenue delivered Weekly Quarterly and Annually, for a select set of pureplay and retail marketplaces

• End-to-end development of campaign calendar & execution of ad and promo campaigns

• Daily optimization & monitoring of campaigns

• Manage cost of acquisition by Optimizing spend and maintain gross margin

Daily Platform Operations

• Create and manage product listings on the specific marketplaces

• Collect & analyze data sales by Brand, Category, Program, and SKU.

• Maintain pricing and price-positions of own and competition products by Brand and By Category

• Monitor share of search & shelf for category keywords, work with analytics team for marketing insights; Buy box monitoring for SKUs on a daily basis

• Monitor & charter status of customer reviews

• Identify & create cross category and combo opportunities basis peer performance

• Maintain the growth funnel by channel – and plan to optimize across each part of the funnel

• Manage supply and ensure on-time fulfillment of orders

• Manage customer ratings and feedback

Key account relationship management

• Manage a set of Pureplay and retail marketplaces including Amazon Vendor Central

• Setup regular reviews to jointly monitor performance with stakeholders from key accounts

• Maintain key relationships with the category managers in the accounts, ensure org mapping and regular interlocks

Note: Additional responsibilities not listed here may be assigned at times

Accountability, Authority, & Responsibility : Directly supervises 0 employees. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Should motivate, guide and advice to the entire team at the appropriate time to combat challenges and trouble shoot on day to day basis. Provide adequate resources to the team for performing their day to day duties and responsibility. Adequately recognize and appreciate the contributions made by the team. Coach subordinates while executing job responsibilities.

Key Customers: Amazon and other customers as ecommerce business needs grow

Required Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience:

• 3-5 Years of experience in handling pureplay marketplaces

• Experience in managing product listings/keyword-analysis on Amazon Vendor Central

• Graduate degree / Masters Degree

Language Skills: Strong communicator with ability to express point of view with confidence. Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

Mathematical Skills: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

Reasoning Ability: Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

Computer Skills: To perform this job successfully, an individual should have standard computer skills including use of e-mail, use of word processing, presentation and spread sheet tools. Should be familiar with storage of files and data security.

Certificates, Licenses, Registrations:

Other Skills and Abilities:

• Data Analysis and Actionable Insights

•Digital Campaign Management

• Good Communication and articulation skills

• Multi-tasking & Attention to detail

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing this job the employee is required to sit for several hours and is occasionally required to stand, walk, stoop and use hands to finger, handle or feel. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include depth perception and ability to adjust focus.

Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The risks and exposures associated with this function are those commonly associated with desk jobs and other sedentary jobs. No major physical hazards are expected, other than those associated with the use of computers, filing equipment, office equipment such as copiers, fax machines, scanners etc.

The Company may at any time change any or all of the conditions under which I am permitted to work remotely or withdraw permission to work remotely with or without advance notice. This includes exceptional circumstances of required in-office presence, as per company requirements for business needs (i.e. audits, customer meetings, management meetings, Market Weeks, etc.)

Remote employees who are commuting to the corporate office in the same

Geographical area (50 miles) as they reside in will not be reimbursed for commuting time, transportation costs, or meals. Commutes and personal meals are reimbursable expenses only when traveling outside of the employees’ residential or corporate metropolitan area (50 miles). However, these employees should notice a considerable savings in items such as monthly commuting costs, office attire, meals, etc.

Equipment Used : Office equipment such as computer, telephone, copier, fax machine, scanner etc.